Marsha Sutherland
Zephyrhills,Florida
Summary
Accomplished Senior Development Services Associate with a proven track record at Las Vegas Valley Water District, demonstrating exceptional organizational skills and Microsoft Word proficiency. Excelled in cross-departmental collaboration and project support, ensuring compliance with legal standards and enhancing department efficiency. Renowned for meticulous proofreading and a deadline-driven approach, consistently delivering high-quality work.
Overview
24
24
years of professional experience
Work History
Statement Production Formatter/Proofer
Braille Works International
Seffner, Florida
07.2024 - Current
- Reformat documents originally in PDF for use in Microsoft Word.
- Format various documents for braille conversion.
- Create documentation optimized for seamless audio integration.
- Adhere to style guidelines for content and line editing changes.
- Compile with rigorous HIPAA standards.
- Adhere strictly to deadlines while ensuring high quality work is delivered.
- Check documents for layout consistency, formatting and page numbers.
- Complete day-to-day duties accurately and efficiently.
Senior Development Services Associate
Las Vegas Valley Water District
Las Vegas, NV
06.2001 - 06.2023
- Provided assistance regarding water availability, service line size, and location to clients in-person, via phone, and email.
- Possess thorough knowledge of water meter sizes, connection fee costs, and Service Rules.
- Conducts thorough reviews of parcel maps for future development within the Las Vegas Valley Water District jurisdiction.
- Assessed applicable connection fees and verified water service line/meter sizes, property ownership, and developer/builder information.
- Conducted thorough audits of prepared legal documents for spelling, punctuation, and overall correctness.
- Conducted project audits ensuring compliance with defined standards.
- Compiled agenda packages, project extensions, and project cancellation requests.
- At the finalization of projects, verify that all services and meters are installed, that addresses and parcel numbers for each service are correct, and that all easements are completed and correct.
- All developer/builder bills are paid.
- Create the final bill of sale.
- Create work orders for the Customer Care Team to start service on customer accounts.
- Review of Commercial and Residential Parcel Maps for Water Commitment, Availability, and Right-of-Way Requirements.
- Assist internal and external customers with questions or concerns via phone, correspondence letters, email, and in person.
- Training of all incoming Development Service Associates.
- Reviewing internal processes to improve efficiency within the department, and the effects on internal and external customers.
- Working with the Information Technology Department on new computer programs and computer program updates within my department and company-wide to ensure all needs are met and are within the legal parameters of the Las Vegas Valley Service rules and Nevada statutes.
- Customer service through phone, email, correspondence letters, and in person.
Education
High school or equivalent - General Studies
Saugus High School
Saugus, California06.1990
Criminal Justice
College of The Canyons
Valencia, CASkills
- Microsoft Word proficiency
- Patience and perseverance
- Organizational and follow-up skills
- Strong grammar skills
- Collaboration and teamwork
- Proofreading expertise
- Deadline-driven mindset
- Fact-checking
- File coordination
- File systems management
- Electronic document storage
- Clear communication
- Multi-tasking and prioritization
- Cross-departmental collaboration
- Project Support
Personal Information
I was a volunteer head coach for my oldest daughter's softball team, from age 6 to 18.
For my youngest daughter, I volunteered as team mom for her competitive cheer teams for 8 years. Also, I served as the President of the Cheer Booster Club, organizing team fundraisers and team bonding outings.
Timeline
Statement Production Formatter/Proofer
Braille Works International
07.2024 - Current
Senior Development Services Associate
Las Vegas Valley Water District
06.2001 - 06.2023
High school or equivalent - General Studies
Saugus High School
Criminal Justice
College of The Canyons
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