Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Software
Languages
Timeline
OfficeManager
MARSHA TODD

MARSHA TODD

Franklin,Tennessee

Summary

Business Savvy Director of Operations with demonstrated operations experience in a highly matrixed environment. Manages multiple projects and tasks to meet contractual deadlines or other time-sensitive commitments. Background leading mission-critical initiatives that drive team performance. Focused Director of Operations with 20 years of success in designing customer-oriented programs and developing high-performing service-oriented teams. I am accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth and I have a proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

25
25
years of professional experience

Work History

Sr Director of Marketing

Orcutt | Winslow
02.2024 - Current
  • Managed multi-million-dollar budgets, ensuring cost-effective allocation of resources across all marketing channels.
  • Mentored junior staff members, fostering a culture of continuous learning and professional development.
  • Spearheaded trade show events to showcase products/services while networking with potential clients.
  • Oversaw rebranding initiatives, successfully positioning the company as an industry leader.
  • Collaborated with sales team to align goals and objectives, increasing revenue potential.
  • Built strong relationships with industry professionals and influencers.
  • Created content and promotional materials to drive engagement and conversions.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Coordinated with the creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Developed and presented marketing plans and reports to the CEO and shareholders.
  • Managed marketing budget for maximum ROI.
  • Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies.
  • Directed marketing managers and performed performance evaluations.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Coordinated with design and media teams to develop high-quality creative assets.

Director of Operations

Sailer Design
01.2021 - 10.2023
  • Accelerated annual sales targets by 25% via efficient sales process management
  • Spearheaded quarterly assessments for staff, implemented disciplinary actions, employee manual, and exit interviews
  • Systemized workflows, set measurable timelines to enhance team efficiency, boost project profits by 30%
  • Reviewed with accountants to evaluate project profitability by enhancing financial performance by 30%
  • Directed daily operations for workflow and project execution in a fast pace environment.
  • Led recruitment, interviewing, and hiring of top talent for the organization for 90% retention.
  • 4 Direct Reports.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.

Manager Of Agent Relations

Ten Oaks Real Estate
08.2020 - 01.2021
  • Shaped agent onboarding by 85% via strategic planning and execution
  • Directed team projects, efficiently delegated tasks and provided constructive feedback
  • Formulated and implemented onboarding procedures for 100% of employees
  • Organized agent events to promote community ties and agent engagement
  • Facilitated agent promotions via innovative social media strategies an increase of 30%
  • Led a team of 80 agents

Operations and On Site Program Manager Events

07.2013 - 03.2020
  • Serviced over 45 Fortune Top 100 Corporations and their events
  • Directed attendees with precision and detail to maintain the objectives of the program
  • Led teams from 5-100 maintained schedules, and monitored performance efficiently for staff
  • Provided staff performance appraisals offering constructive feedback to enhance skills by 85%
  • Organized all logistics and communications between clients, meetings, and events
  • Event planning and consulting services tailored to client needs for over 45 clients
  • Prioritized relationships with high-touch clients and C-Suite

Manuscript Reader

Wheelhouse Literary Group
03.2011 - 07.2013
  • Assessed the merit and viability of each manuscript and determine whether it should be rejected or sent up to an editor
  • Delivered fast and friendly service to literary agent

Education

BS - Marketing -

The University of North Alabama
Florence, AL

Skills

  • Operations Oversight
  • People Management
  • Creative Direction
  • Marketing Analytics
  • Strategic Planning
  • Project Management
  • Communications expertise
  • Business Administration
  • Proposal coordination
  • Time Management
  • Team Collaboration
  • Data-driven decision-making

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Work-life balanceCompany Culture

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

Microsoft Office Suite

Dropbox

Languages

English
Bilingual or Proficient (C2)

Timeline

Sr Director of Marketing

Orcutt | Winslow
02.2024 - Current

Director of Operations

Sailer Design
01.2021 - 10.2023

Manager Of Agent Relations

Ten Oaks Real Estate
08.2020 - 01.2021

Operations and On Site Program Manager Events

07.2013 - 03.2020

Manuscript Reader

Wheelhouse Literary Group
03.2011 - 07.2013

BS - Marketing -

The University of North Alabama

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MARSHA TODD