Marsha Ware
Montgomery,AL
Summary
Experienced professional with an overall successful career in banking, credit unions, and a wide range of administration. Excel at interfacing with others at all levels to ensure organizational goals are attained. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective team leader with the skills necessary to direct, train, and motivate staff to its fullest potential. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Bankruptcy Specialist
Alabama Housing Finance Authority
08.2023 - Current
- Increased case resolution efficiency by streamlining bankruptcy review processes and documentation management.
- Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
- Implemented advanced tracking systems to monitor case progress and identify potential bottlenecks in the bankruptcy resolution process.
- Negotiated favorable settlement terms, advocating for clients'' best interests throughout the debt restructuring process.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Answered telephone calls and email messages within [Number]-hour period.
- Conducted detailed financial analyses to assess clients'' eligibility for various debt relief options such as Chapter 7 or Chapter 13 bankruptcies.
Recovery Adjuster III
MAX CREDIT UNION
01.2007 - Current
- Analyzed accounts to determine whether to refer to attorneys for suit
- Review mortgage loans to determine if taxes are paid and if the foreclosure process needs to be recommended
- Post incoming payments to member’s accounts and balanced at end of day
- Traveled throughout Alabama to attend court cases on behalf of Credit Union
- Conducted and completed roles given by management.
- Received bankruptcy notices from the courts and coded them into the system
- Worked closely with bankrupt attorneys to determine if members are complying with the bankruptcy laws
- Recommended to attorneys to file Motion to Lift Stay when needed
- Reviewed accounts at the end of the month to determine if they met charge off requirements based on company policy
- Reviewed and processed mail daily that came in from the bankruptcy courts and attorneys
- Worked closely with Indirect Lending on making decisions regarding extending new loans.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
Bankruptcy Specialist III
REGIONS FINANCIAL CORP.
01.2004 - 01.2007
- Coded notices from the bankruptcy court into the system
- Managed a portfolio of 800 accounts
- Reviewed accounts to determine charge-down amounts on mortgage loans
- Worked closely with Regions bankruptcy attorneys to monitor the accounts and assist with filing necessary objections and motions
- Trained new employees as they entered the department.
Bankruptcy Specialist I
REGIONS MORTGAGE
01.1998 - 01.2004
- Coded notices from the bankruptcy court into the system
- Reviewed and referred accounts to Regions Mortgage attorneys
- Managed a portfolio of 700 accounts
- Trained attorney firms on Regions Mortgage systems to enable them to work proficiently and directly with employees
- Recommended accounts for Lift of Stay to attorneys after review of failure to comply with bankruptcy plan
- Referred loans to attorneys for foreclosure proceedings over the U.S.
Education
Bachelor of Executive Business -
Faulkner University
Montgomery, AL01.2012
Information Systems Technology -
H. Counsel Trenholm Technical College
Montgomery, AL01.1998
Skills
- Claims review
- Written and verbal communication
- Legal Research
- Document Preparation
- Telephone Etiquette
- Court Representation
- Debtor Education
- Attorney interactions
- Customer Service
- Attention to Detail
- Effective Multitasking
- Critical Thinking
- Proficient in MS Office
- Good Judgment and Decision Making
- Data Confidentiality
Timeline
Bankruptcy Specialist
Alabama Housing Finance Authority
08.2023 - Current
Recovery Adjuster III
MAX CREDIT UNION
01.2007 - Current
Bankruptcy Specialist III
REGIONS FINANCIAL CORP.
01.2004 - 01.2007
Bankruptcy Specialist I
REGIONS MORTGAGE
01.1998 - 01.2004
Bachelor of Executive Business -
Faulkner University
Information Systems Technology -
H. Counsel Trenholm Technical College
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