Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha Washington

Chicago ,IL

Summary


Professional healthcare operations specialist with comprehensive experience in managing hospital communication systems. Skilled in ensuring efficient call handling, patient coordination, and maintaining confidentiality. Strong focus on collaborative teamwork and achieving optimal results in dynamic healthcare environment. Reliable, adaptable, and adept at navigating fast-paced settings to support top-tier patient care.

Overview

23
23
years of professional experience

Work History

Hospital Operator

Endeavor Health
11.2023 - Current
  • Managed incoming calls, directing inquiries to appropriate departments efficiently.
  • Operated multi-line phone systems, ensuring clear communication with patients and staff.
  • Coordinated with medical staff to relay critical information promptly and accurately.
  • Maintained patient confidentiality while processing sensitive information in compliance with regulations.
  • Assisted in training new staff on operational protocols and communication standards.
  • Responded to emergency situations by following established protocols for swift action.
  • Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
  • Coordinated paging services effectively for staff members requiring immediate attention or assistance during their shifts.
  • Maintained confidentiality of sensitive patient information, adhering strictly to HIPAA guidelines while performing operator duties.

Receptionist

Central Nursing Home
06.2021 - 11.2023
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
  • Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
  • Maintained accurate records of resident information and daily activities in compliance with regulations.
  • Assisted nursing staff by delivering messages and facilitating communication between departments.
  • Performed clerical tasks, including filing, data entry, and maintaining office supplies inventory.
  • Trained new reception staff on procedures, policies, and use of electronic health record systems.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Assisted with planning office events and meetings for smooth execution.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Administrative Assistant

Laport, Inc.
11.2002 - 06.2023
  • Managed daily office operations, ensuring efficient workflow and organization.
  • Coordinated communication between departments to streamline project updates and information sharing.
  • Developed and maintained filing systems, enhancing document retrieval efficiency.
  • Scheduled meetings and appointments, optimizing time management for executives and staff.
  • Trained new administrative staff on office protocols, fostering a collaborative team environment.
  • Utilized software tools for data entry and scheduling, increasing overall productivity within the office.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Business Science

Senn Metropolitan High School
Chicago IL
06-1993

Skills

  • Appointment scheduling
  • Switchboard operation
  • Patient assistance
  • Professional communication
  • Records management
  • Clerical support
  • Teamwork and collaboration
  • Problem-solving
  • Organizational skills
  • Adaptability and flexibility
  • Effective communication
  • Data entry

Timeline

Hospital Operator

Endeavor Health
11.2023 - Current

Receptionist

Central Nursing Home
06.2021 - 11.2023

Administrative Assistant

Laport, Inc.
11.2002 - 06.2023

Business Science

Senn Metropolitan High School

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