Marsha Wiley
Pittsburgh,PA
Summary
With a proven track record at Weilblingers Res. Care, I excelled in enhancing client well-being and satisfaction through patient care and effective team collaboration. Leveraging skills in client documentation and emotional support, I fostered strong relationships and improved quality of life for clients, demonstrating a commitment to excellence and empathy in professional caregiving.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Direct Care Profession
Weilblingers Res. Care
03.2010 - Current
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.
- Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
- Promoted physical health among clients by assisting with exercise routines and encouraging an active lifestyle.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Demonstrated respect for cultural diversity among clients by incorporating multicultural resources into care plans as appropriate.
- Built trust between staff members through open communication about challenges and successes within the team.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients' overall health and well-being and noted significant changes.
Parking Cashier
AHN West Penn Hospital
01.1994 - Current
- Enhanced revenue collection by diligently monitoring and maintaining parking fee records.
- Improved customer satisfaction by providing efficient and accurate cashier services in a busy parking facility.
- Developed strong working relationships with local businesses and organizations, promoting a positive image of the parking facility within the community.
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
- Greeted and welcomed guests to nurture relationships and grow successful business.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Explained car retrieval procedure to reduce confusion and expedite process.
- Enhanced compliance with company policies and local regulations by staying up-to-date on industry best practices, guidelines, and requirements related to parking operations.
Education
No Degree - Social Work
CCAC
Ridge Ave Pgh,Pa15233No Degree - Medical Terminology
UPMC/Presby
Baum Blvd Pgh,Pa01-1987
High School Diploma -
Schenley High School
4101 Bigelow Blvd, PGH.Pa. 1521306-1976
Skills
- Teamwork and cooperation
- Patient care
- First aid and safety
- Grooming assistance
- Dressing assistance
- Emotional support
- Social skills development
- Client documentation
- Meal preparation
- Confidentiality adherence
- Self-care and resilience
- Diabetes management
Certification
Medical term
- [Name of Certification] [Issuing Organization] [Year Month]Presbyterian University Hospital Jan 5th 1987
Medical Terminology Certificate
Successfully completed 36 hours of instruction in the Medical Terminology Program
Timeline
Direct Care Profession
Weilblingers Res. Care
03.2010 - Current
Parking Cashier
AHN West Penn Hospital
01.1994 - Current
No Degree - Social Work
CCAC
No Degree - Medical Terminology
UPMC/Presby
High School Diploma -
Schenley High School
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