Marsha Williams
New Castle,NH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Accomplished Administrative Assistant II handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. Driven Administrative Assistant II successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Reliable Administrative Assistant II with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Engaging Administrative Assistant II with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve efficiency and reduce unfulfilled office needs. Skilled at researching and resolving discrepancies. Dedicated Administrative Assistant II with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant II
Goodwill Industries Of Delaware County
WILMINGTON, Delaware
09.2011 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Performed research to collect and record industry data.
- Managed Access databases converting complex data into easy-to-interpret data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Restocked supplies and submitted purchase orders to maintain stock levels
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Interacted with vendors to purchase and set up equipment and services
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Managed relational database to store information for reference, reporting and analysis
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Edited documents to improve accuracy of language, flow and readability
- Created presentations to inform, motivate and persuade internal and external audiences
- Screened visitors and issued badges to maintain safety and security
- Set up conference rooms, technology and materials to facilitate meetings
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Maintained company handbook to outline policies and provide insights to company mission and values
- Scheduled office meetings and client appointments for staff teams
- Booked airfare, hotel and ground transportation to coordinate office travel
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Offered technical support and troubleshot issues to enhance office productivity
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Leveraged accounting software to manage expenses and keep track of finances
Administration Assistant Ii
Goodwill Industries Of Delaware County
Wilmington, Delaware
09.2011 - Current
- Carried out day-to-day duties accurately and efficiently.
- Received and processed stock into inventory management system.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
- Delivered services to customer locations within specific timeframes.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with customers to understand needs and provide excellent service.
- Onboarded new temps by entering employee information into systems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled 6 calls per day to address customer inquiries and concerns.6
- Handled [Number] calls per day to address customer inquiries and concerns.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Produced letters and memoranda to inform stakeholders of business decisions
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Composed inter-office correspondence and provided product and service information to customers
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Maintained status reports to keep stakeholders up-to-date on project progression
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity
- Consulted with leadership to identify processes requiring improvement to support growth and success
- Offered technical support and troubleshot issues to enhance office productivity
- Designed employee work schedules to address complete operational needs
- Booked airfare, hotel and ground transportation to coordinate office travel
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
- Managed relational database to store information for reference, reporting and analysis
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Set up conference rooms, technology and materials to facilitate meetings
- Screened visitors and issued badges to maintain safety and security
- Scheduled office meetings and client appointments for staff teams
- Leveraged accounting software to manage expenses and keep track of finances
- Edited documents to improve accuracy of language, flow and readability
- Maintained company handbook to outline policies and provide insights to company mission and values
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
- Interacted with vendors to purchase and set up equipment and services
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Created presentations to inform, motivate and persuade internal and external audiences
Education
Associate of Applied Science - Human Services
University of Delaware
Newark, DE06.1983
Associate of Arts - Medical Coding And Billing
Harris School of Business
Wilmington, DE10.2010
Skills
- Office Equipment Operation
- Multitasking and Time Management
- Ease with Computers and Technology
- Multi-Line Telephone Systems
- Computers and Technology
- Database and Client Management Systems
- Strong Organizational Skills
- Confidentiality and Data Protection
- Research and Analytical Skills
- Document and File Management
- Transporting Files
- Spreadsheet Management
- 10-Key Proficiency
- Excel Spreadsheets
- Data Entry Documentation
- Document Sorting
- Employee Training
- Employee Communications
- Skilled in Microsoft Office
- Database Maintenance
- Applicant Tracking Systems
- Remote Conferencing
- Organizing and Categorizing Data
- Office Supplies and Inventory
- Client Correspondence
- Highly Efficient and Productive
- Clerical Staff Oversight
- PC Proficiency
- Reception Duties
- Electronic Records Management
- Administrative and Clerical Support
- Administrative Procedures
- Excellent administrative abilities
- Administrative experience
- Administrative background
- Administrative leadership
- Administrative duties
- Technical assistant
- Legal administrative support
- Administrative tasks
Timeline
Administrative Assistant II
Goodwill Industries Of Delaware County
09.2011 - Current
Administration Assistant Ii
Goodwill Industries Of Delaware County
09.2011 - Current
Associate of Applied Science - Human Services
University of Delaware
Associate of Arts - Medical Coding And Billing
Harris School of Business
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