Marsha Wilson

Originally started as a driver and later became a dispatcher for the company.

I take calls from clients for rides or to cancel their upcoming rides. I contact drivers for add on rides.

I deal with all sorts of clients, from happy to hear from me to angry that their ride is late.

Customer service is important to me as I know repeat riders help keep the company going.

Customer Service

Transporting Handicap Clients

Driving The Bus

Transmitting pickups and drop offs with computer in the vehicle

• Maintained a clean and safe bus environment for the comfort of all passengers.
• Enhanced passenger satisfaction by providing timely and efficient transportation services.
• Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.

• Streamlined operational processes by implementing efficient workflow management strategies.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Managed cross-functional teams for successful project completion and timely delivery.
• Developed strong relationships with my employees and Paratransit, resulting in reduced costs and better quality products.
• I was injured at work and was unemployable for many years

• Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals and scheduling rides for clients.
• Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
• Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
• Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment and feeding residents
• Left because bed count dropped and my hours were cut

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• My customer service took the company from eight drivers to twenty-two drivers

• Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
• Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
• Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
• Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
• Taught parents to evacuate a bus in an emergency to show it can be done in less two minutes.

• Improved student safety by performing thorough pre-trip and post-trip inspections of the school bus.
• Enhanced route efficiency by adjusting routes according to traffic patterns and construction zones.
• Maintained punctuality with strict adherence to schedules for pick-ups and drop-offs at designated locations.
• Ensured student discipline on the bus, implementing behavior management techniques as needed.