Darin Ivey
Leonard,TX
Summary
Proven Account Executive at Real Floors, adept in client relationship building and strategic selling, I've consistently exceeded sales targets through effective pipeline management and customer service excellence. Leveraging skills in contract negotiation and CRM, I've fostered strong relationships, achieving a significant boost in client retention and satisfaction rates. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Sales Representative with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Account Executive
Real Floors
12.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Attended networking events to build relationships and identify sales opportunities.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Executed successful sales strategies to convert leads into customers.
- Collaborated with internal teams to develop account strategy.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Managed sales cycle to maintain solid customer base.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Commercial Sales Representative
Douglass Distributing
06.2021 - 06.2022
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Presented bids and contracts for potential clients to review during meetings.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
- Drafted, submitted and processed sales contracts for orders received.
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Generated detailed reports summarizing sales activities and accomplishments for presentation at monthly team meetings.
Territory Manager
T&L Distributing/EJ Welch
01.2017 - 04.2021
- Managed accounts within my territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
Swimming Pool Service Technician
Blue Water Express
06.2013 - 10.2015
- Reduced costs for the company by implementing best practices in equipment use, leading to decreased wear-and-tear expenses.
- Streamlined company operations by creating an organized inventory system for essential parts and tools.
- Streamlined scheduling process by implementing an online booking system that allowed clients to easily schedule and manage appointments.
- Delivered exceptional results with thorough preventive maintenance on pumps, filters, heaters, and other pool equipment.
- Maintained cleanliness and safety of pools through regular chemical testing and adjustments.
- Ensured client satisfaction by conducting post-service follow-ups to address any questions or concerns promptly.
- Boosted customer satisfaction by offering tailored recommendations on pool upgrades and renovations based on individual needs.
- Established trust with clients through consistent delivery of high-quality workmanship in all aspects of pool service.
- Achieved timely completion of projects by coordinating effectively with other team members during installations or repairs.
- Maximized efficiency in performing tasks including tile repair, pump replacement, leak detection, and skimmer installation.
- Increased client retention rate by quickly addressing concerns and providing expert solutions for their pools'' needs.
- Developed strong relationships with clients through clear communication channels regarding service appointments and updates.
- Provided exceptional service to clients with weekly pool cleaning, maintenance, and water balance checks.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Enhanced customer satisfaction by efficiently diagnosing and repairing swimming pool equipment.
Floor Covering Installer
Nolens Floor Covering
04.2002 - 06.2013
- Reduced material waste by accurately measuring and cutting materials according to project specifications.
- Increased company reputation through consistent high-quality workmanship and attention to detail.
- Mentored junior installers on best practices for achieving top-notch results while maintaining safety standards.
- Stayed current with industry trends and advancements in flooring materials, ensuring optimal product knowledge and recommendations for clients.
- Conducted thorough post-installation inspections to verify adherence to client specifications and address any necessary adjustments.
- Collaborated with team members for smooth project execution, resulting in satisfied clients.
- Managed inventory levels effectively, ordering supplies as needed while minimizing costs due to overstock or shortages.
- Demonstrated expertise in various floor covering materials such as carpet, vinyl, laminate, and hardwood installations.
- Completed projects on or ahead of schedule through efficient time management and prioritization.
- Adapted quickly to changing client demands, demonstrating flexibility in handling diverse project requirements.
- Optimized workflow processes, streamlining tasks for increased productivity among team members.
- Enhanced workplace safety by adhering to industry guidelines and proper equipment usage.
- Improved customer satisfaction by providing timely and accurate floor covering installations.
- Maintained a clean and organized work environment to promote efficiency and prevent accidents.
- Effectively communicated with clients throughout the project lifecycle to ensure expectations were met or exceeded.
- Troubleshot issues during installation, applying problem-solving skills for efficient resolution without compromising quality standards.
- Developed strong relationships with suppliers, negotiating favorable terms for pricing and delivery schedules.
- Contributed to the growth of the business by generating repeat customers and positive word-of-mouth referrals.
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Installed floor coverings and edgings, using thresholds and carpet bindings to complete finish work.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings.
- Removed existing flooring to prepare surfaces for new flooring.
- Measured, cut, and installed tack-free strips along baseboards or walls.
- Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Applied adhesive substances to properly secure flooring and support longevity.
- Inspected completed installations to verify adherence to quality standards and customer specifications.
- Professionally sanded and sealed floors to complete installation process.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Coordinated with subcontractors to facilitate on-time delivery of supplies and flooring materials.
Education
High School Diploma -
Honey Grove High School
Honey Grove, TX05.1997
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Written and verbal communication
- Customer Service
- Strategic selling
- New business opportunities
- Customer Relations
- Territory Management
- Customer Relationship Management (CRM)
- Sales Quota Achievement
- Business development and planning
- Customer Relationships
- Customer Presentations
- Customer rapport
- Sales Strategies
- Lead Generation
- Strong relationships
- Interpersonal Skills
- Performance Tracking
- Sales proficiency
- Goals and performance
- Sales expertise
- Contract Negotiation
- Research and analysis
- Account Servicing
- Staff Management
- Data Analysis
- Sales target monitoring
- Project Management
- Multifamily
- Fire watches for properties
- Measuring & Estimating
- Scheduling Jobs
- Make Ready Remodels for apartments
Timeline
Account Executive
Real Floors
12.2022 - Current
Commercial Sales Representative
Douglass Distributing
06.2021 - 06.2022
Territory Manager
T&L Distributing/EJ Welch
01.2017 - 04.2021
Swimming Pool Service Technician
Blue Water Express
06.2013 - 10.2015
Floor Covering Installer
Nolens Floor Covering
04.2002 - 06.2013
High School Diploma -
Honey Grove High School