Marsha Bucsa
Reseda,CA
Summary
Well-qualified Human Resource and Operations Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Financial Advisor
Manulife
Bacolod City, Neg. Occ., Philippines 6100
12.2018 - 08.2019
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Collaborated with team members to streamline processes and improve overall client experience.
- Facilitated educational seminars on personal finance topics to increase community awareness of the importance of sound financial planning.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Online English Tutor
RareJob
Bacolod City, Neg. Occ., Philippines 6100
09.2015 - 01.2019
- Enhanced student comprehension by utilizing engaging multimedia resources during online lessons.
- Collaborated with fellow tutors to develop effective teaching strategies for diverse learning styles.
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
- Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts.
- Motivated learners through consistent encouragement, praise, and constructive criticism during tutoring sessions.
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
Operations Manager
Flat Planet
Makati City, Metro Manila, Philippines 1229
01.2012 - 06.2012
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Panasiatic Solutions
Bacolod City, Neg. Occ., Philippines 6100
07.2010 - 10.2010
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems that boosted overall product consistency and reliability.
Account Supervisor
Sears
Bacolod City, Neg. Occ., Philippines 6100
07.2009 - 07.2010
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Mentored team representatives, contributing to their professional growth and success.
- Developed strong client relationships, resulting in a higher rate of repeat business.
- Streamlined internal processes to improve overall efficiency and productivity within the team.
- Identified opportunities for upselling additional services to existing clients, increasing overall account value.
Technical Support Representative
Teletech Bacolod
Bacolod City, Neg. Occ., Philippines 6100
04.2008 - 07.2009
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Bachelor of Science - Human Resources Management
La Consolacion College
Bacolod City, Neg. Occ., Philippines 610005.2019
High School Diploma -
St. Benilde School
Bacolod City, Neg. Occ., Philippines 610003.2002
Skills
- Pipeline Management
- Client Relations
- Relationship Building and Management
- Account Performance Reviews
- Financial Planning
- Financial Advising
- Process Improvement
- Team leadership
- Conflict resolution
- Project management
- Public speaking
- Analytical Thinking
Timeline
Financial Advisor
Manulife
12.2018 - 08.2019
Online English Tutor
RareJob
09.2015 - 01.2019
Operations Manager
Flat Planet
01.2012 - 06.2012
Operations Manager
Panasiatic Solutions
07.2010 - 10.2010
Account Supervisor
Sears
07.2009 - 07.2010
Technical Support Representative
Teletech Bacolod
04.2008 - 07.2009
Bachelor of Science - Human Resources Management
La Consolacion College
High School Diploma -
St. Benilde School