Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Administrative AssistantModelWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Plano, TX, US
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
MARSHA E. HICKEY
Plano,TX
Work Preference
Summary
Versatile professional with expertise in childcare and administrative support. Proven ability to manage administrative tasks, coordinate activities, and enhance communication. Contributed to operational success and improved customer satisfaction through effective organizational skills.
Overview
25
25
years of professional experience
Work History
Family Childcare Provider
Family Members
Plano, TX
09.2016 - Current
- Supervised child's daily activities and ensured a safe environment
- Prepared nutritious meals and snacks for child in care
- Developed engaging lesson plans to promote learning and development
- Helped maintain a clean environment by disinfecting toys and cleaning up play area
- Maintained detailed records of meals, naps, and activities to support child's development
- Responded quickly and appropriately to any medical emergencies
- Monitored child's behavior and development to offer tailored guidance and support
- Enforced safety rules to ensure the well-being of the child under my care
- Organized and led daily activities such as games, art projects, stories and music
- Implemented age-appropriate educational programs designed to stimulate learning through creative activities
- Instructed child in basic skills such as getting dressed, self-feeding and personal hygiene
- Taught child how to complete basic activities such as coloring, painting, and building blocks to support brain growth
Office Administrator /Corporate Lead Administrative Receptionist
ANSYS, Inc.
Pittsburgh, PA
08.2009 - 10.2014
- Maintained accurate records of all incoming calls and messages
- Used proper telephone etiquette to answer calls, address caller inquiries, and transfer to appropriate extensions while positively representing the company
- Hosted visitors utilizing sign-in logs, visitor badges, and other check-in procedures to track visitors on premises
- Checked in visitors and directed or escorted to appropriate departments and personnel
- Cultivated inviting atmosphere through meticulous upkeep of reception and common areas by removing trash, straightening magazines, and dusting lounge seating
- Managed administrative responsibilities that included data entry, copying, filing, scanning, timely spreadsheet generation, and ordering office supplies
- Managed monthly distribution of employee transit and parking passes
- Reviewed and processed packing slips and invoices to purchasing department after receipt and storage of supplies
- Organized travel plans for interview candidates and employees including lodging and airport transportation
- Managed meeting logistics including breakfast and lunch orders and setup as requested
- Provided support to technical services team with responding to client inquiries via CIC applications (Customer Interaction Client) and assigned to appropriate engineer for client assistance
- Conducted ECS (export) verifications for customers requesting technical support to ensure legitimacy of customer requests
- Assigned customers to technical support engineers responsible for daily workgroup
- Maintained confidence and discretion in handling sensitive information
- Ordered supplies as needed while adhering to budget constraints
- Opened, sorted and distributed incoming correspondence
- Handled logistics and coordination of company events
- Monitored office supply needs with consistent inventory checks and requisition approvals
- Developed and maintained effective relationships with vendors and suppliers
- Coordinated with service providers to facilitate on-site maintenance and repairs for fax, copier, and printer equipment
- Assisted accounting department with paying company bills ensuring billing accuracy before payment distribution. Also prepared hard copy payment stubs for mailing
Sales Associate
The Limited Brands
Pittsburgh, PA
04.2009 - 07.2009
- Assisted customers with product selections and provided exceptional service
- Maintained store presentation by organizing merchandise and ensuring cleanliness
- Collaborated with team members to achieve sales targets and enhance customer experiences
- Resolved customer inquiries with professionalism and care
- Monitored inventory levels and restocked shelves as needed for optimal presentation
- Helped customers find specific products, answered questions, and offered product advice
- Greeted customers warmly and provided exceptional customer service
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Attended weekly team meetings to review performance goals and objectives
- Cleaned shelves, fitting rooms, counters, tables, and beneath store mirrors
- Developed an in-depth understanding of product lines and was able to effectively communicate features and benefits to customers
Customer Relations Coordinator
ANSYS, Inc.
Canonsburg, PA
11.2008 - 05.2009
- Functioned as liaison to sales channel partners by offering customer service assistance and managing customer inquiries
- Processed software license orders, stock orders, and verified license agreements according to company policies and procedures
- Generated prompt, precise license keys and delivered to sales channel partners and customers
- Generated accurate invoicing of software license keys for channel partners and customers
- Validated license agreements per company policies and procedures
- Collaborated with legal, accounting, and sales departments to ensure procedural and policy compliance while maximizing revenue opportunities
- Managed customer inquiries through various communication channels
Order Processing Specialist
Xerox Corporation
Canonsburg, PA
08.2007 - 11.2008
- Streamlined inventory management processes from initiation to completion
- Supported software order and documentation fulfillment processes for effective customer distribution
- Added and categorized new inventory products for training and marketing departments
- Resolved order discrepancies in collaboration with sales and inventory teams
- Ensured accuracy of inventory stock levels and implemented adjustments as necessary
- Provided support as site coordinator during absence periods
- Supported legal team with document scanning projects and filings
- Managed reception area operations for enhanced administrative support during absence periods
- Communicated with customers regarding order status and delivery updates
- Provided exceptional support services as needed such as researching product availability or locating missing items
- Ensured compliance with company policies regarding data security protocols when handling sensitive information
- Effectively processed university and student software orders
Corporate Lead Administrative Receptionist
Xerox Corporation
Canonsburg, PA
05.2001 - 08.2007
- Monitored and documented visitor arrivals for security purposes
- Used proper telephone etiquette to answer calls, address caller inquiries, and transfer to appropriate extensions while positively representing the company
- Managed the lobby environment to ensure a positive visitor experience
- Supported distribution of company software to various clients
- Established strong domestic and international client relationships
- Assisted with onboarding new employees by preparing and distributing welcome materials
- Developed strong relationships with internal departments to ensure effective communication of information
- Managed multi-line switchboard operations to ensure seamless communication
- Managed varied telephone inquiries to ensure efficient assistance
- Supported company operations during holidays or special events
- Facilitated registrar's training seminars during absence periods including student registration, ordering and organizing lunches and classroom preparations
- Managed switchboard shutdown, organized lobby after visitor departures, and executed various other end-of-day closing procedures
Mail Processor
Xerox Corporation
Canonsburg, PA
01.2001 - 05.2001
- Kept accurate inventory records of supplies such as envelopes, bubble wrap and tape
- Supported other staff members in completing additional duties during peak periods of activity
- Maintained a clean workspace environment by disposing of waste material properly
- Utilized carts to transport large volumes of mail between departments or buildings
- Sorted and processed mail by placing in bins and stacking on pallets for delivery preparation
- Completed delivery of mail to multiple locations in a timely manner
- Trained new employees
- Documented daily courier activity log
- Monitored workflow processes to ensure timely completion of tasks within established deadlines
- Maintained accurate records of incoming and outgoing mail and packages
- Reception support during absence including switchboard operations, client interactions, arranging conference calls, and other additional tasks
Education
High School - Academic Course Study
Chartiers Houston Junior/Senior High School
Houston, PA06-1995
Skills
- Customer support
- Client relations
- Verbal communication
- Task coordination
- Organizational skills
- Time management
- MS Word
- Outlook
Timeline
Family Childcare Provider
Family Members
09.2016 - Current
Office Administrator /Corporate Lead Administrative Receptionist
ANSYS, Inc.
08.2009 - 10.2014
Sales Associate
The Limited Brands
04.2009 - 07.2009
Customer Relations Coordinator
ANSYS, Inc.
11.2008 - 05.2009
Order Processing Specialist
Xerox Corporation
08.2007 - 11.2008
Corporate Lead Administrative Receptionist
Xerox Corporation
05.2001 - 08.2007
Mail Processor
Xerox Corporation
01.2001 - 05.2001
High School - Academic Course Study
Chartiers Houston Junior/Senior High School