Marshae Hunter

• Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
• Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Improved delivery times by closely monitoring and prioritizing urgent orders.
• Assisted in reducing food waste by closely monitoring portion sizes and ingredient usage.
• Maintained strong knowledge of current menu offerings, enabling effective communication with both kitchen staff and servers regarding dish details.
• Managed special dietary requests with care, ensuring proper preparation and presentation of dishes for those customers.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Seated customers in timely manner by managing reservations and waitlists skillfully.

HOST

• Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
• Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
• Planned parties according to customer specifications.
• Educated guests on rules and policies to deliver safe, enjoyable experiences.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
• Collaborated with marketing department to launch and manage promotional activities and campaigns.

• Assisted preparation of food plates, overseeing quality and appearance.
• Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
• Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
• Served food and beverages promptly with focused attention to customer needs.