Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

MAR'SHAE SIMON

Beaumont

Summary

While being certified In Inbound Methodology and Email Marketing I am now knowledgeable and dedicated customer service professional. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success with exemplary passion for developing relationships, and growing businesses.


While learning about inbound sales I learned the buyer has all the power.

- 94% of customers discontinued with companies from lack of knowledge from workers.

-74% are likely to switch brands if they find the purchasing too difficult.

-51% Of customers will never do business with a company again after just 1 negative experience.

-93% of customers said they're loyal customers at companies with remarkable services and from that that lead to

77% of customers shared positive experience with their friends on social media and review sites.


Inbound Is a better way to market/sale and a better way to help your customers in a meaningful way.



Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative Agent

Humach Call Center Seasonal
02.2025 - 06.2025
  • While working for a call center my duties as a customer service representative
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.

Retail Sales Associate

COACH RETAIL/ REMOTE
08.2024 - 12.2024
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers by engaging with customers, driving awareness of promotions and boosting sales conversion rates.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

In-Home Healthcare Provider

Lenrose Place Assisted Living
12.2019 - 07.2023
  • Communicated with the families of the elderly patients with any concerns and updated them with positive improvement about their health
  • With great empathy and comfort if necessary updated the family members if a sudden death occurred.
  • Monitored prescribed exercise plans and documented progress or challenges.
  • Applied topical treatments and administered massage therapy to alleviate physical discomfort, wellbeing with regular conversations and engagement
  • Maintained patient records and reported notable observations to supervisor and case manager.
  • Administered prescribed medications according to physicians' orders.
  • Worked with coworkers to complete tasks.
  • Adhered to quality and service standards to support operational goals.
  • Assisted mobility-challenged patients with access to beds, baths and wheelchairs.
  • Changed bed linens and completed laundry tasks to maintain comfortable living quarters.
  • Prepared and served meals in alignment with established dietary restrictions.
  • Checked and documented patient vitals to decipher changes in progress.
  • Promoted mental awareness
  • Supervisor Reye (409)363-4171

Education

High School Diploma -

Clifton J. Ozen
Beaumont, TX
06.2015

Skills

  • Building rapport
  • Call center experience
  • Customer focus
  • Email Marketing Certified
  • Inbound Certified In methodology
  • Customer service
  • Relationship building
  • Critical thinking
  • Conflict resolution
  • Product sales
  • Customer relationship management (CRM)
  • Follow-up skills

Accomplishments

    Certified in Inbound Methodology/ Inbound Sales

    Certified In Email Marketing

Certification

Certified in Inbound Methodology/ Inbound Sales

Certified In Email Marketing

Interests

  • Offering time and support to orphanages In Africa
  • Crafting and DIY Projects
  • Growing herbs, vegetables, or fruits in home gardens
  • Gardening
  • I enjoy helping others and giving back to the community

Timeline

Customer Service Representative Agent

Humach Call Center Seasonal
02.2025 - 06.2025

Retail Sales Associate

COACH RETAIL/ REMOTE
08.2024 - 12.2024

In-Home Healthcare Provider

Lenrose Place Assisted Living
12.2019 - 07.2023

High School Diploma -

Clifton J. Ozen

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