Marshaila Wright
Vero Beach,FL
Summary
Independent young woman with a professionally proven track record in healthcare and customer service, including impactful roles at First Light Home Care. I have excelled in patient education, caseload management, and resolving complex customer issues with empathy in both customer service roles and HHA, I am skilled in CPR/AED and active listening, consistently enhancing customer satisfaction and fostering independence in patients.
Overview
8
8
years of professional experience
Work History
Home Health Nurse
First Light Home Care
03.2022 - Current
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Assisted patients with activities of daily living to promote independence.
Economic Self Sufficiency Specialist
Department of Children and Family Services
09.2022 - 09.2024
- Provided exceptional customer service while addressing complex cases, resolving issues promptly and professionally.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
- Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
- Fostered a supportive environment for clients by exhibiting empathy, understanding their unique challenges, and offering appropriate solutions.
Customer Service Representative
Teleperformance USA
08.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Advocate
Convey Health
10.2016 - 02.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
High School Diploma -
Fort Pierce Westwood High School
Ft. Pierce, FL05.2016
Skills
- Privacy and confidentiality
- Patient transportation
- Housekeeping
- Certified in CPR/AED
- Critical thinking
- Call management
- Active listening
- Caseload management
Timeline
Economic Self Sufficiency Specialist
Department of Children and Family Services
09.2022 - 09.2024
Home Health Nurse
First Light Home Care
03.2022 - Current
Customer Service Representative
Teleperformance USA
08.2020 - 09.2022
Customer Service Advocate
Convey Health
10.2016 - 02.2020
High School Diploma -
Fort Pierce Westwood High School