Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha Jean Gleason

Clinton,MA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Leave Management & Well Being Specialist

Middlesex Savings Bank
11.2018 - 10.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Facilitated workshops for professional development of junior staff members.
  • Improved team collaboration by initiating regular strategy meetings.
  • Designed employee recognition program that improved morale and reduced turnover.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Increased efficiency by automating routine tasks with software solutions.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

LOA Specialist

Judge Group
01.2017 - 11.2018
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Helped college students obtain financial aid through loan programs.

Education

General Studies With Operations And Business Focus

Waltham Senior High School
Waltham
06-1988

Skills

  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Emergency response
  • Resource allocation
  • Team collaboration
  • Coaching and mentoring
  • Continuous improvement
  • Compliance monitoring
  • Operational enhancement
  • Business reporting
  • Problem-solving
  • Time management
  • Multitasking
  • Self motivation
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Written communication
  • Task prioritization
  • Excellent communication
  • Problem-solving abilities
  • Relationship building
  • Team building
  • Data analysis
  • Project planning
  • Decision-making
  • Active listening
  • Interpersonal communication
  • Process improvement
  • Conflict resolution
  • Problem-solving aptitude
  • Reliability
  • Idea development and brainstorming
  • Issue research
  • Customer relationship management
  • Interpersonal skills
  • Adaptability and flexibility
  • Effective communication
  • Team leadership
  • Professionalism
  • Strategic planning
  • Time management abilities
  • Workflow optimization
  • Crisis management
  • Professional demeanor
  • Improvement plans

Timeline

Leave Management & Well Being Specialist

Middlesex Savings Bank
11.2018 - 10.2024

LOA Specialist

Judge Group
01.2017 - 11.2018

General Studies With Operations And Business Focus

Waltham Senior High School

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