Marshal Hettinger
Orlando,FL
Summary
Highly skilled and dedicated professional with extensive experience in operational efficiency, decision-making, and customer service excellence. Demonstrated ability to optimize workflows, maintain high accuracy, and deliver exceptional service in fast-paced, high-pressure environments. Adept at problem-solving, adhering to safety protocols, and engaging effectively with a diverse range of individuals. Proven track record of contributing to team success and organizational objectives through leadership, reliability, and a meticulous attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reverse Logistics - Receiving
Target
04.2022 - Current
- Demonstrated a commitment to maintaining order and efficiency in backroom processes, consistently optimizing workflows to enhance productivity.
- Identified problems and determined their underlying issues, leveraging good judgment to make sound, timely, and well-informed decisions.
- Proactively evaluated and implemented solutions, considering their impact and implications thoroughly without deferring actions.
- Achieved a 50% reduction in salvage and CRC shortages within three months by identifying and implementing effective solutions.
- Maintained a flawless record of nearly 100% accuracy in managing vendor and trailer deliveries, showcasing exceptional attention to detail and dedication to quality assurance.
General Merchandise
Target
06.2021 - 04.2022
- Ensured swift and efficient placement of products onto the sales floor and effectively back stocked surplus items, maintaining seamless operations.
- Remained calm, even-tempered, and in control of emotions in all situations.
- Committed to delivering exceptional customer service by acting professionally and demonstrating fairness, professionalism, and tact in all interactions.
- Effectively interacted with a variety of people, including those who were difficult, hostile, or distressed, adjusting interpersonal style as needed to ensure guest satisfaction through personalized service.
- Consistently surpassed performance expectations, achieving goals well above benchmarks and executing tasks more efficiently than peers.
Delivery Driver
Pizza Hut
10.2017 - 06.2021
- Consistently outperformed team by exemplifying unparalleled consistency and reliability in delivering tasks with efficiency and accuracy.
- Demonstrated exceptional ability to engage with a diverse range of individuals in a fair, professional, and tactful manner.
- Proven capacity to remain calm and effective under pressure, managing high-stress or dangerous situations with composure and tact.
- Adaptively and mindfully communicated and collaborated with colleagues and customers, fostering a positive and inclusive work environment.
Education
Bachelor of Science - Cyber Operations - Engineering
University of Arizona
Tucson, AZ05.2024
Skills
- Decision-Making
- Customer Service Excellence
- Attention to Detail
- Calmness Under Pressure
- Adaptability and Communication
- Work Ethic and Reliability
- Problem-Solving
- Team Collaboration
Certification
- CompTIA A+ In Progress
Timeline
Reverse Logistics - Receiving
Target
04.2022 - Current
General Merchandise
Target
06.2021 - 04.2022
Delivery Driver
Pizza Hut
10.2017 - 06.2021
Bachelor of Science - Cyber Operations - Engineering
University of Arizona