Marshalee Gray

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity, assisted patients with daily living activities for enhanced comfort and wellbeing, checked patient vitals such as temperature, blood pressure, and blood sugar levels, maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly, answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. improved patient care quality by monitoring and recording, fluid intake, and output, reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques, helped patients with self-feeding and assisted feeding, based on individual needs, prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments, practice HIPPA laws

Under the direction of the Managing Director, I assisted the overall management team to ensure the smooth day to day operation of the organization, ensure all purchasing and

accounting procedures are maintained by staff, ensured the required standards of service and deliveries are maintained, ensured the company’s policies and procedures are being followed by staff, monitored the daily inflow and outflow of funds to and from various subsidiaries, analyzed records of sales figures and financial transactions, provided specialized support to other departments and managing director, assisted in the management of procurement, Coordinate and supervise administrative staff and divide

responsibilities to ensure performance, manage agendas, travel arrangement, and appointments etc. for the upper management, create and update records an databases with personnel, financial and other data, submit timely reports and prepare presentations, proposals as assigned, perform any other administrative duties, supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development, established an organized filing system that streamlined document retrieval and reduced misplaced files as required, handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations, served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Boosted community engagement with the library by organizing regular events, workshops, and guest speakers, established partnerships with local organizations to secure funding and support for library initiatives, evaluated staff performance regularly, offering constructive feedback and opportunities for professional growth, managed acquisition of new materials, ensuring a diverse and up-to-date collection for patrons, circulation desk service to visitors of all ages check-in, check-out, registration, etc., answer phones and forward calls to appropriate recipients as needed, assist patrons with general directional questions within the library, shelf books alphabetically and by Dewey Decimal System, check shelves to ensure materials are filed properly, locate material based on call number. Perform searches for material not in its proper location, prepare library materials for circulation/use, assist patrons with public photocopiers and printers as needed, exercise judgment and enforce policy in situations relevant to the position and in public service situations, perform several jobs simultaneously, works effectively and courteously with the general public and other employees, provide excellent customer service under all circumstances, performs procedures related to circulation of materials, including check-in and out of library material, collection of fees and fines and registration of library members, processed new library material and performs basic repairs to damaged library material.

Collected and maintained a record of all overdue payments, maintained an accurate record of the amount payable and default period, contacted debtors via telephone or email, investigate the reason for delinquency, encouraged and arranged plans for timely payments, kept records of all collection activities, researched credit behaviors of all debtors, coordinate with accountant to maintain and update payment records, process refund as necessary, monitored overdue accounts on a regular basis, addressed customer queries, reviewed and undertake account alterations,

negotiating settlements, undertaking all collection activities in accordance with the collection policy, liaising between the creditors and the company, granted additional payment period and approving, rejecting any partial payment requests, communicating with insurance agencies to streamline collection procedures and policies,

recommended, collection improvement measures, perform administrative duties, balance write offs and processed memos, adhered to the state and company regulations, updating accounts receivable status, prepared and presented collection reports during audit, enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.