Marshalee Scott
Brooklyn,NY
Summary
Dedicated customer service professional with over 9 years of experience in cash handling, retail support, and conflict management. Skilled in Microsoft Office, basic life support, and custodial tasks. Known for adaptability, strong communication, and a commitment to learning new skills. Seeking opportunities in customer service, security, or public safety roles to leverage my resilience and drive for excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sports Betting Terminal Operator
Supreme Ventures Limited
01.2020 - Current
- Operated sports betting machines and assisted customers with placing bets.
- Handled cash transactions and ensured accurate payouts and receipts.
- Provided customer support and explained betting options and procedures.
- Maintained organized workstation and followed company procedures.
- Supported team members and helped resolve customer concerns.
- Demonstrated attention to detail when processing bets and payouts.
- Utilized conflict management skills to address customer disputes.
- Applied computer literacy to operate betting terminals efficiently.
Cashier/Customer Service
Lee's Food Fair Group of Companies
Kingston
03.2016 - 09.2019
- Guided customers through purchases and resolved product inquiries to enhance shopping experience.
- Ensured clean and organized store environment to promote customer satisfaction.
- Collaborated with team members during busy periods to provide efficient service.
- Supported team members during busy periods.
- Maintained clean and organized store environment.
Education
High School Diploma -
Vauxhall High School
Kingston, JamaicaSkills
- Organization & Time Management
- Microsoft Office
- Retail Sales Support
- Cash Handling & POS Systems
- Conflict Management
- Customer Service
- Sports Betting Terminal Operation
- Communication & Teamwork
- Data Entry
- Attention to Detail
- Computer Literacy
- Basic Life Support
Certification
High school diploma or GED, 02/01/26, 06/01/26
Timeline
Sports Betting Terminal Operator
Supreme Ventures Limited
01.2020 - Current
Cashier/Customer Service
Lee's Food Fair Group of Companies
03.2016 - 09.2019
High School Diploma -
Vauxhall High School