Marsha Lee Taylor
Everett,WA
Summary
Compassionate caregiver with extensive experience at K.A.S.H, adept at enhancing patient quality of life through respectful daily living assistance and effective medication management. Proven ability to foster trust and provide emotional support, ensuring dignity and autonomy for clients while maintaining meticulous documentation of their health progress.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Caregiver
K.A.S.H
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Completed regular check-ins and progress report for each client.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Caregiver
Home Care Agency
07.2019 - 06.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Customer Service Representative
Amazon
05.2012 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Portmore Community College
Jamaica2011
Dinthill Technical High School
Jamaica 2008
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
- Verbal and written communication skills
- First aid and safety
- Dementia care
- Medication and appointment reminders
- Documentation
- Medication management
- Bedside care
- Active listening
- Incident reporting
- ADL assistance
- Medication administration
- Patient companionship
Accomplishments
- Achieved results through effectively helping with daily activities.
- Supervised team of staff members.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Documentation - Ensured charting accuracy through precise documentation.
- Training - Trained team of staff caregivers in adult family home setting to ensure consistent quality of care.
Certification
- Home Care Aid (HCA)
- Medication Technician
- First Aid
Timeline
Caregiver
Home Care Agency
07.2019 - 06.2020
Customer Service Representative
Amazon
05.2012 - 10.2012
Caregiver
K.A.S.H
Portmore Community College
Dinthill Technical High School
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