Marshall Allen
Mebane,NC
Summary
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Record's Assistant II position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dietetic Assistant- Call Center
UNC Health
03.2023 - Current
- Customer Service Excellence: Guided customers through menu options, addressing specific dietary needs with an advanced understanding of items E.g. Managed between 120-150 calls per day
- Problem-Solving & Communication: Anticipated and met customer needs promptly, ensuring a smooth and satisfactory experience
- Record Accuracy: Demonstrated meticulous attention to detail in guiding customers through menu options, ensuring accurate orders and adherence to dietary needs
- Procedural Compliance: Executed POS system operations following established procedures, maintaining precise order processing and data entry standards
- Event Coordination & Planning: Organized meetings and workshops, displaying organizational skills essential for managing schedules and appointments.
Customer Service Representative
WPS Health Solutions
07.2022 - 02.2023
- Attention to Detail: Managed customer accounts and complaints, ensuring accuracy and completeness in resolving issues and maintaining records
- Multichannel Communication: Communicated with warmth and professionalism through various channels, a skill valuable for assisting coworkers and general public at the front desk
- Complaint Management: Handled customer accounts, complaints, and technical support, exhibiting resilience in resolving issues effectively
- Script Development: Contributed to the creation and improvement of call center scripts, displaying attention to detail and process enhancement skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Administrative Associate
UNC Health - Chapel Hill, NC
02.2022 - 07.2022
- Managerial Compliance: Executed management instructions while maintaining confidentiality and adhering to administrative recordkeeping standards
- Financial Management: Managed payments, budgeting, and maintained accurate records, highlighting attention to detail and financial acumen
- Form & Document Verification: Prepared complex documents and reports, ensuring accuracy and conformity with established templates and guidelines
- Confidential Recordkeeping: Maintained confidentiality with sensitive information and correspondence, critical skills required in handling agency records
- Meeting & Workshop Coordination: Organized events based on identified needs, a competency transferable to managing fingerprinting processes and scheduling applicants.
Dietetic Assistant
UNC Health - Chapel Hill, NC
11.2019 - 02.2022
- Conflict Resolution: Handled customer complaints and implemented effective solutions, showcasing strong problem-solving abilities
- Team Collaboration: Worked cohesively with colleagues to address customer needs and streamline service delivery
- Customer Care Training: Assisted in training new servers, displaying leadership and mentoring skills.
Cashier/Customer Service
Kroger - Durham, NC
07.2017 - 02.2018
- Client Relationship Building: Fostered strong customer relationships resulting in a high level of satisfaction and repeated business
- Answered product questions using knowledge of sales and store promotions
- Crisis Management: Managed high-pressure customer situations, diffusing conflicts and ensuring customer satisfaction.
- Counted money in drawers at the beginning and end of each shift
Cashier/Crew Member
Kroger - Durham, NC
11.2016 - 07.2017
- Responsibility & Trustworthiness: Managed petty cash responsibly, demonstrating trustworthiness and reliability.
- Provided customers with information on specials and discount deals
- Worked with floor team and managers to meet a wide range of customer needs
Education
Bachelor's degree in Cyber Security -
Western Governors University
Utah06.2025
Skills
- Records Retention
- Attention to Detail
- Clerical Support
- Customer Service
- Filing System Organization
- File Retrieval
- Number-Savvy
- Procedure Implementation
- Documentation Management
- Work Prioritization
- Critical Thinking
- Decision-Making Skills
Certificates Licenses
- Secret Security Clearance, 07/01/22, 07/01/29
- Google IT Support Specialist, 08/01/23, Present, Troubleshooting, Computer Networking (TCP/IP, DNS, DHCP, LAN/WAN, routing, switching), Operating Systems (Windows, Linux, macOS), System Administration, Security (Encryption, Authentication, Firewalls), Hardware Skills (Assembly, Maintenance, Troubleshooting), Cloud Computing (Cloud Storage, Virtualization), Scripting and Automation, Documentation, Critical Thinking and Problem-Solving, Adaptability and Continuous Learning
Certification
Secret Security Clearance (July 2022 to July 2029)
Google IT Support Specialist (August 2023 to Present)
Timeline
Dietetic Assistant- Call Center
UNC Health
03.2023 - Current
Customer Service Representative
WPS Health Solutions
07.2022 - 02.2023
Administrative Associate
UNC Health - Chapel Hill, NC
02.2022 - 07.2022
Dietetic Assistant
UNC Health - Chapel Hill, NC
11.2019 - 02.2022
Cashier/Customer Service
Kroger - Durham, NC
07.2017 - 02.2018
Cashier/Crew Member
Kroger - Durham, NC
11.2016 - 07.2017
Bachelor's degree in Cyber Security -
Western Governors University
Secret Security Clearance (July 2022 to July 2029)
Google IT Support Specialist (August 2023 to Present)
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