Summary
Overview
Work History
Education
Skills
Certificates Licenses
Certification
Timeline
Generic

Marshall Allen

Mebane,NC

Summary

Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Record's Assistant II position.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dietetic Assistant- Call Center

UNC Health
03.2023 - Current
  • Customer Service Excellence: Guided customers through menu options, addressing specific dietary needs with an advanced understanding of items E.g. Managed between 120-150 calls per day
  • Problem-Solving & Communication: Anticipated and met customer needs promptly, ensuring a smooth and satisfactory experience
  • Record Accuracy: Demonstrated meticulous attention to detail in guiding customers through menu options, ensuring accurate orders and adherence to dietary needs
  • Procedural Compliance: Executed POS system operations following established procedures, maintaining precise order processing and data entry standards
  • Event Coordination & Planning: Organized meetings and workshops, displaying organizational skills essential for managing schedules and appointments.

Customer Service Representative

WPS Health Solutions
07.2022 - 02.2023
  • Attention to Detail: Managed customer accounts and complaints, ensuring accuracy and completeness in resolving issues and maintaining records
  • Multichannel Communication: Communicated with warmth and professionalism through various channels, a skill valuable for assisting coworkers and general public at the front desk
  • Complaint Management: Handled customer accounts, complaints, and technical support, exhibiting resilience in resolving issues effectively
  • Script Development: Contributed to the creation and improvement of call center scripts, displaying attention to detail and process enhancement skills.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Administrative Associate

UNC Health - Chapel Hill, NC
02.2022 - 07.2022
  • Managerial Compliance: Executed management instructions while maintaining confidentiality and adhering to administrative recordkeeping standards
  • Financial Management: Managed payments, budgeting, and maintained accurate records, highlighting attention to detail and financial acumen
  • Form & Document Verification: Prepared complex documents and reports, ensuring accuracy and conformity with established templates and guidelines
  • Confidential Recordkeeping: Maintained confidentiality with sensitive information and correspondence, critical skills required in handling agency records
  • Meeting & Workshop Coordination: Organized events based on identified needs, a competency transferable to managing fingerprinting processes and scheduling applicants.

Dietetic Assistant

UNC Health - Chapel Hill, NC
11.2019 - 02.2022
  • Conflict Resolution: Handled customer complaints and implemented effective solutions, showcasing strong problem-solving abilities
  • Team Collaboration: Worked cohesively with colleagues to address customer needs and streamline service delivery
  • Customer Care Training: Assisted in training new servers, displaying leadership and mentoring skills.

Cashier/Customer Service

Kroger - Durham, NC
07.2017 - 02.2018
  • Client Relationship Building: Fostered strong customer relationships resulting in a high level of satisfaction and repeated business
  • Answered product questions using knowledge of sales and store promotions
  • Crisis Management: Managed high-pressure customer situations, diffusing conflicts and ensuring customer satisfaction.
  • Counted money in drawers at the beginning and end of each shift

Cashier/Crew Member

Kroger - Durham, NC
11.2016 - 07.2017
  • Responsibility & Trustworthiness: Managed petty cash responsibly, demonstrating trustworthiness and reliability.
  • Provided customers with information on specials and discount deals
  • Worked with floor team and managers to meet a wide range of customer needs

Education

Bachelor's degree in Cyber Security -

Western Governors University
Utah
06.2025

Skills

  • Records Retention
  • Attention to Detail
  • Clerical Support
  • Customer Service
  • Filing System Organization
  • File Retrieval
  • Number-Savvy
  • Procedure Implementation
  • Documentation Management
  • Work Prioritization
  • Critical Thinking
  • Decision-Making Skills

Certificates Licenses

  • Secret Security Clearance, 07/01/22, 07/01/29
  • Google IT Support Specialist, 08/01/23, Present, Troubleshooting, Computer Networking (TCP/IP, DNS, DHCP, LAN/WAN, routing, switching), Operating Systems (Windows, Linux, macOS), System Administration, Security (Encryption, Authentication, Firewalls), Hardware Skills (Assembly, Maintenance, Troubleshooting), Cloud Computing (Cloud Storage, Virtualization), Scripting and Automation, Documentation, Critical Thinking and Problem-Solving, Adaptability and Continuous Learning

Certification

Secret Security Clearance (July 2022 to July 2029)

Google IT Support Specialist (August 2023 to Present)


Timeline

Dietetic Assistant- Call Center

UNC Health
03.2023 - Current

Customer Service Representative

WPS Health Solutions
07.2022 - 02.2023

Administrative Associate

UNC Health - Chapel Hill, NC
02.2022 - 07.2022

Dietetic Assistant

UNC Health - Chapel Hill, NC
11.2019 - 02.2022

Cashier/Customer Service

Kroger - Durham, NC
07.2017 - 02.2018

Cashier/Crew Member

Kroger - Durham, NC
11.2016 - 07.2017

Bachelor's degree in Cyber Security -

Western Governors University

Secret Security Clearance (July 2022 to July 2029)

Google IT Support Specialist (August 2023 to Present)


Marshall Allen