Summary
Overview
Work History
Education
Skills
Timeline
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Marshall Archer

Austin,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Customer Success Manager

Caribou Financial
03.2020 - 11.2023
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Account Manager - SLED

Dell EMC
03.2017 - 03.2020
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Developed and implemented strategies to increase client retention.

Inside Sales Manager

20/20 Companies
01.2014 - 03.2017
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Education

BBA - Business Administration And Management

The University of Texas At Arlington
Arlington, TX
05.2018

Skills

  • Client Relations
  • Strategic Planning
  • Process Development
  • Best Practices
  • Client Relationship Management
  • Sales Development

Timeline

Customer Success Manager

Caribou Financial
03.2020 - 11.2023

Account Manager - SLED

Dell EMC
03.2017 - 03.2020

Inside Sales Manager

20/20 Companies
01.2014 - 03.2017

BBA - Business Administration And Management

The University of Texas At Arlington

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Marshall Archer