Summary
Overview
Work History
Education
Skills
Accomplishments
Recent Accomplishments
Timeline
Generic

MARSHALL BAKER

Summerville,SC

Summary

I have recently relocated to the Charleston area.

I have always had a passion working with people. I am a self-starter, who is intrigued by patterns and quick to study them. I enjoy working with a team to achieve goals. My past experiences have shown me the need for proper execution of procedures, documentation, goal setting and most importantly an exciting and engaging work environment.

Overview

18
18
years of professional experience

Work History

Inside Sales Representative

Blanchard Machinery Company
Summerville, SC
09.2024 - Current
  • Coordinated with logistics team to ensure timely delivery of products to customers.
  • Conducted cold calls to generate new business leads.
  • Provided customers with product information, pricing and availability.
  • Provided training sessions for new employees on company policies, procedures and best practices.
  • Followed up on pending orders and inquiries in a timely manner.
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Contributed ideas for improving internal processes related to sales operations.
  • Generated leads through cold calling potential clients.
  • Participated in trade shows and conventions to generate leads.

Customer Service Advisor

Dobbs Equipment
Ladson, SC
02.2024 - Current
  • Scheduling field service technicians for service calls and preventative maintenance services
  • Lining out daily activities for shop technicians to promote productivity
  • Managing work in progress to achieve monthly budget and profitability goals
  • Fielding incoming calls to the branch and service department
  • Tracking incoming and outgoing inventory to ensure sales and service deadlines are met
  • Overseeing daily operations of branch including training paths and payroll
  • Collect purchase orders and other forms of payment to close out invoices in a timely manner
  • Visit customer offices and jobsites to plan for current and upcoming needs
  • Inspect customer equipment and quote for upcoming and needed repairs to maximize uptime

Territory Account Manager

EquipmentShare
Albuquerque, NM
07.2021 - 02.2024
  • Generated leads with proactive prospecting strategies and established sales funnels
  • Presented products and services to meet client business needs
  • Solved routine issues and complex problems impacting sales, billing and service delivery to keep territory operations successful and profitable
  • Implemented business marketing strategies and creative approaches to bring in consistent business and expand territory

Parts Manager

EquipmentShare
Albuquerque, NM
10.2020 - 07.2021
  • Ordering and maintaining parts inventory, sourcing aftermarket parts, managing parts budget and revenue
  • Established individual parts inventory levels to balance stock for maximum inventory turns
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies

PSSR (Product Support and Sales Representative)

Komatsu Southwest
Albuquerque, NM
07.2018 - 10.2020
  • Inspect equipment and undercarriages, quote repairs, following repair process and updating customer, overall satisfaction of customer through product support
  • Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance
  • Collaborated with sales team to understand customer requirements, boost product sales and provide sales support
  • Building and maintaining a schedule to maximize uptime of customer owned and rental equipment

Salesman

Larry H Miller Chrysler Jeep Dodge Ram
Albuquerque, NM
03.2018 - 07.2018
  • Sales, customer satisfaction, completion of all needed paperwork, collection of documents for proof of residency, proof of income, and insurance
  • Educated customers on product features and technical details to highlight benefits
  • Negotiated prices and set up contracts to finalize sales agreements

Operations Manager

Baker International Trading and Consulting House
, Canada
03.2017 - 03.2018
  • Direct to customer sales and broker sales
  • Import of goods working with US/Canadian border to maintain logs and correctly completed documents
  • Daily operations, managing inventory and transportation of goods

Operations Manager

RoadRunner Public Health
Albuquerque, NM
08.2011 - 02.2017
  • Day to day operations of company including sales, scheduling, customer satisfaction, labor costs, and ensuring equipment is maintained
  • Interviewing and training of all staff, constant communication and customer satisfaction with clients
  • Assuring detailed documentation of all work performed including client signature

Reservations and Security

NRA Whittington Center
Raton, NM
04.2012 - 03.2013
  • Answered phone calls and emails to make reservations
  • Performed regular security checks of facilities
  • Other duties as requested

Management Trainee

Craftsman Glass & Paint
Raton, NM
04.2011 - 05.2012
  • Learned company processes, procedures and employee role functions
  • Shadowed managers to gain understanding of organizational expectations and management techniques
  • Cutting glass and installing window fixtures
  • Picture framing
  • Managing stock and inventory

Laborer

Yul's Construction
Raton, NM
09.2010 - 04.2011
  • Welding and operating heavy equipment
  • Painting, roofing and remodels

Assistant Store Manager

McDonalds Restaurant
Erie, PA
09.2006 - 09.2010
  • Labor management, scheduling, oversight of operations and training, setting and tracking store goals
  • Delegated assignments based on team strengths to optimize floor coverage and service levels
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Handled scheduling for store shifts to achieve adequate staffing
  • Coached and developed store associates through formal and informal interactions
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Education

Psychology

State Behrend
01.2010

General Studies

McDowell High School
01.2007

General Studies

Blessed Trinity Secondary School
01.2006

Skills

  • Supervision & leadership
  • Reading and understanding profit and loss statements
  • Managing and maintaining area of responsibilities
  • Outside Sales
  • Staff evaluation and reviews
  • Negotiation
  • Strategic planning
  • Long term customer service and satisfaction
  • Ability to sell consistently over budget in different industries
  • Proficiency in closing transactions with high customer satisfaction
  • Excellent time management
  • Ability to self-start and perform with no oversight
  • Sales leadership
  • Marketing expertise
  • Integration and implementation of policies and procedures

Accomplishments

  • Over a decade of management experience in multiple fields
  • Rental, sales and product support experience covering multiple states
  • Active member of local contractor organizations including ASA, ABC, AGC +
  • Ability to professionally manage profit margins, client concerns, scheduling, income and expense, maintaining equipment, and daily operations
  • Use of Microsoft Office applications for agreements, tracking sales and other customer needs. Including computer, phone and tablet applications.
  • Training and effective communication for new employees, and current employees cross-training
  • Interviewing, hiring, documentation, and termination of employees.

Recent Accomplishments

  • Train the Trainer Certified for forklift and MEWP
  • Winner of Equipment Share's 2022 Social Media Sales Competition
  • Professionally engaged and worked with high level talent on movie production
  • Level 1 Failure Analysis

Timeline

Inside Sales Representative

Blanchard Machinery Company
09.2024 - Current

Customer Service Advisor

Dobbs Equipment
02.2024 - Current

Territory Account Manager

EquipmentShare
07.2021 - 02.2024

Parts Manager

EquipmentShare
10.2020 - 07.2021

PSSR (Product Support and Sales Representative)

Komatsu Southwest
07.2018 - 10.2020

Salesman

Larry H Miller Chrysler Jeep Dodge Ram
03.2018 - 07.2018

Operations Manager

Baker International Trading and Consulting House
03.2017 - 03.2018

Reservations and Security

NRA Whittington Center
04.2012 - 03.2013

Operations Manager

RoadRunner Public Health
08.2011 - 02.2017

Management Trainee

Craftsman Glass & Paint
04.2011 - 05.2012

Laborer

Yul's Construction
09.2010 - 04.2011

Assistant Store Manager

McDonalds Restaurant
09.2006 - 09.2010

Psychology

State Behrend

General Studies

McDowell High School

General Studies

Blessed Trinity Secondary School
MARSHALL BAKER