Marshall Banas
New Chapter Inc.
Guilford,VT
1
Certification
19
years of professional experience
At New Chapter Inc., as Sr. Dir. of Quality, with oversight of the QA, QC, EMQA, Micro, and Analytical departments, I spearheaded quality improvement initiatives, enhancing product and process consistency by implementing standards, rigorous inspection processes and fostering a culture of accountability. My expertise in cGMP knowledge and team collaboration led to significant advancements in operational excellence and customer satisfaction, embodying a commitment to continuous improvement and regulatory compliance.
Work History
Sr. Dir. of Quality
19 Years 1 Month- Improved product quality by implementing rigorous inspection processes and updating standard operating procedures.
- Managed the resolution of customer complaints, leading investigations to determine cause and implementing corrective actions to prevent recurrence.
- Collaborated with suppliers to establish stringent quality criteria for incoming materials, enhancing overall product consistency.
- Evaluated vendor performance through routine assessments, recommending adjustments or replacements as necessary to maintain optimal supply chain relationships.
- Led a team of quality assurance professionals, ensuring consistent adherence to company standards and regulatory requirements.
- Initiated cross-functional collaborations with engineering and manufacturing teams to identify root causes of defects and implement corrective actions.
- Enhanced employee engagement in quality initiatives by recognizing individual contributions and promoting a culture of accountability.
- Developed comprehensive training programs for new hires, resulting in increased efficiency and knowledge among staff members.
- Ensured compliance with industry regulations by staying up-to-date on changing standards and providing guidance across multiple departments.
- Served as a primary point of contact for regulatory agencies during inspections and audits, demonstrating the company's commitment to compliance and continuous improvement.
- Championed a culture of continuous improvement by fostering open communication channels between employees at all levels within the organization.
- Developed and maintained comprehensive documentation of quality processes, ensuring consistent adherence to established procedures across all departments and teams.
- Conducted regular audits of production processes, identifying areas for improvement and implementing changes to enhance overall product quality.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Specified quality requirements of raw materials with suppliers.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Skills
21 CFR part 11
111 & 117
NSF cGMP certification to 455-2 & 173
CAPA Management
Documentation Control
Quality Management Systems
Change Control Management
Process Validation
Quality Metrics Monitoring
Validation Protocols
Supplier Relationship Management
Internal/External Auditing
SOP Development
Critical Thinking
Team Collaboration
Interpersonal Communication
Staff Supervision
Data Collection
Test Result Interpretation
Lean Manufacturing Methodologies
Business Administration
Specification Development
Preventative Maintenance
Certification
Food Defense/PCQI-NSF
Root Cause-NSF,AIB,SQA
HACCP-AIB
FSMA-AIB
Internal Auditing-NSF
External Auditing-NSF
DS Vendor Qualification-NSF
Process Reliability-P&G
Timeline
Sr. Dir. of Quality
New Chapter Inc.
01.2007 - 02.2026Read More