Summary
Overview
Work History
Education
Skills
Certification
Awards
Volunteer Experience
Timeline
Generic

Marshall Boucher

Junction City,CA

Summary

I have a very robust work history based mostly in the fields of health and wellness and also includes experience in hotels, restaurants, and resorts.

The reason I have so many different employers has to do mostly with the fact that I often worked seasonal positions in a resort town (South Lake Tahoe). The other reason for this is due to the fact I have moved multiple times. I want to make it very clear that I plan to stay here in Weaverville indefinitely as I grew up very near to here in Mad River (Southern Trinity) and I moved back to be closer to my mom who is getting older. Her name is Marie Block and she is a teacher at Van Duzen Elementary in Mad River where she has teaches for over 30 years. My brother, Beau Boucher, also an elementary teacher. I am hoping to pursue a career in early childhood education myself and would love an opportunity to work an entry level position with you as it would be a wonderful way to supplement the beginning of my work experience with education.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Skimmer - invasive aquatic plant removal

Tahoe Keys Property Owners Association (Water Quality Department)
03.2023 - 10.2023
  • I worked as a "skimmer" with a crew of roughly 10 to 15 workers that supports the Tahoe Keys Water Quality Department
  • The TKPOA (Tahoe Keys Property Owners Association) created the department and oversees its operations which have expanded greatly due to recent environmental disturbances, especially the introduction of noxious weeds from other bodies of water on the planet
  • The Water Quality Department handles pretty much anything that goes on in or on the Tahoe Keys Waterways and is composed of a team of scientific technicians, office managers, and boat operators
  • As a "Skimmer" I drove a boat (usually alone, but sometimes with a partner) throughout the Tahoe Keys waterways where I worked tirelessly to keep the lagoons and channels clear of aquatic plants and helped prevent he spread of invasive species with guidance from our manager and her talented technician team
  • Moreover, it was my responsibility to ensure the waterways are pristine and clear of every possible type of debris, ie: tree branches, boating equipment, various items that escaped homeowners' dock areas, etc… while paying careful attention to not harm native wildlife nor homeowner property (ie, boats and docks)
  • This requires the use an assortment of aquatic weed removal tools - My employer provided excellent training for team members interested in learning how to operate different kinds of machinery and tools
  • I received special recognition from my manager and the tech team at the end of the season: They congratulated/thanked me for inspiring over 40 homeowners to write letters or call their office-over the course of the season-to provide strong, positive feedback regarding (in general) my hard work and for my friendly, knowledgeable, and out-going disposition.

Front Supervisor

Basecamp Hotel
06.2021 - 02.2023
  • I served under the General Manager as the Evening Shift Supervisor, performing all front desk duties of the hotel which includes concierge duties, reservations, working with housekeeping to serve guests' needs, some food handling, and other basic office duties
  • As the PM Supervisor my main responsibility was to build rapport with guests by engaging in conversation and offering them great ideas to get outdoors and enjoy Lake Tahoe
  • The Hotel uses "StayNtouch" hotel management software which I am well versed in
  • Over the Summer of 2022 I brought the company's Trip Advisor rating from #18 (when I started) all the way to #10.

Server

Orchid's Thai Restaurant
05.2019 - 03.2020
  • Restaurant Server - laid off due to pandemic

Front Desk and Host

Seven Seas Inn
08.2018 - 04.2019
  • Front desk duties including checking guests in and out using the Inn Management Software called Little Hotelier
  • Prepared and baked homemade food for both the breakfast and social hour gatherings while hosting and bartending the twice daily events
  • Worked alone most of the time handling any range of issues that might occur from morning to night
  • Performed opening and closing duties
  • Inn Manager: Joseph Lynn

Front Desk Agent

Hotel Azure Lake Tahoe
12.2017 - 08.2018
  • Greet guests with outstanding warmth and hospitality
  • Book reservations for guests, and work with third-party companies to keep occupancy record highs
  • Work with housekeeping and maintenance regarding the status of units
  • Assist group sales with wedding bookings, training events, etc
  • Manage reservations with the software program visual matrix
  • Supervising Manager: Rich Bodine

Laborer

Humboldt County Indoors
06.2016 - 01.2017
  • General Labor
  • Supervising Manager: Amber Montgomery

Freelance Massage Therapist

Self-Employed
12.2013 - 06.2016
  • I worked as a freelance massage therapist for over 4 years.

Front Desk and Sales

Beneforma Cosmetics
07.2009 - 10.2013
  • Provided client service at front desk, telephones, appointment scheduling, cash handling/account management, and checked in clients
  • Performed sales and educated clients about skin care services and products including waxing, facials, chemical peels, eyelash extensions, permanent makeup, microdermabrasion, etc
  • Owner: Jimmy Whitley

Spa Manager

Hand & Stone Massage and Facial Spa
09.2009 - 06.2011
  • Managed and maintained HR, Service, and Sales functions of the spa
  • Conducted the hiring process for prospective therapists, estheticians, and sales associates
  • Developed sales associates' sales and service techniques ensuring excellent sales and retention rates
  • Produced a biweekly payroll report (service commission, membership sales, product sales, hourly wages, and gratuities)
  • Produced an accurate weekly sales report (ratio between sales opportunities and successful sales) for all membership associates and therapists
  • Managed schedule for therapists, estheticians, and membership associates
  • Led sales associates meetings and therapist/esthetician meetings to assure service quality, to educate staff on new policies and protocol, and address staff concerns
  • Handled nonpayment status for clients under contract
  • Managed inventory/vendor partnerships to minimize cost and optimize productivity
  • Assured a perfect guest experience, spa cleanliness, and visual specialization
  • Represented the spa at charity, private, and business events
  • Attended educational events for skin care vendors and service protocol to lead training with estheticians and sales associates
  • Owner: Eric Bostrom

Assistant Service Manager

24 Hour Fitness
09.2009 - 06.2011
  • Successfully attained department targets (member service, cleanliness, revenue, and retention)
  • Supported member retention by advocating for the best member experiences and operational processes for club as directed by Club Manager
  • Banking and auditing
  • Conducted staff meetings
  • Trained front desk and kids club attendants to ensure a safe and enjoyable experience for members
  • Supervising Manager: Serena Suarez

Front Desk, Reservations, Night Auditor

Zephyr Cove Resort
04.2007 - 06.2009
  • Provided customer service at front desk
  • Handled telephone calls and reservations
  • Cashiering
  • Checking guests in
  • Performed the nightly audit
  • Maintained an orderly office
  • Promoted to lodging department from a seasonal position at Zephyr Cove Marina
  • Supervising Manager: Victor Gomez

Front Desk and Reservationist

Lake Tahoe Adventures
12.2006 - 04.2007
  • Provided customer service at front desk
  • Handled telephone calls and reservations/cancellations
  • Cashiering
  • Prepared guests for the snowmobile tours
  • General office duties
  • Owners: Ari and Tina Makinen

Assistant Tickets/Sales Manager

Kirkwood Mountain Resort
11.2005 - 06.2006
  • Created staff schedule
  • Opening/closing duties
  • Ticket logistics
  • Led staff training
  • Supervised staff and audited transactions
  • Provided customer service in lodging department including reservations, cashiering, managing guest accounts, and general office duties and hospitality services
  • Promoted to assistant management role from tickets and passes department after being specially chosen from the top performing employees to compete for the role
  • An essay I wrote explaining why I was the best choice amongst the other applicants won me the promotion.

Advanced Sales Associate

Heavenly Mountain Resort
11.2004 - 04.2005
  • Promoted to Advanced Sales from the Tickets Department by supervisor based on cashiering accuracy and efficiency and outstanding customer service skills
  • Performed high volume sales (ie: season passes)
  • Answered phones
  • Provided general customer service
  • First in line to handle disgruntled guests, looking after minors of guardians who were just terminally or seriously injured at the ski resort
  • Supervising Manager: Erin Gannon

Education

Associate in General Education - Focus Kinesiology

College of the Redwoods
CA, CA
06.2009

Supplemental in Piano -

Humboldt State University
CA, CA
06.2001

Skills

  • Sales
  • Hospitality
  • Visual Matrix
  • Guest Services
  • Group Fitness
  • Auditing
  • Sales Management
  • Personal Training
  • Body Waxing
  • Training & Development
  • Dermabrasion
  • Sports Coaching
  • Eyelash Extensions
  • Makeup Application
  • POS
  • Event Planning
  • Hotel Management
  • Nail Care
  • English
  • Payroll
  • French
  • Barista Experience
  • Upselling
  • Marketing
  • Computer Networking
  • Customer service
  • Recruiting
  • Teaching
  • Office Management
  • Time management
  • Public speaking
  • Supervising experience
  • Microsoft Excel
  • Word processing
  • Computer literacy
  • Management
  • Tutoring
  • Restaurant experience
  • Bartending
  • Administrative experience
  • Load & unload
  • Mentoring
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • CPR Certification
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Certified in CPR/AED
  • Relationship Building
  • Team building
  • Task Prioritization
  • Self Motivation
  • CPR/AED
  • Interpersonal Skills
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Interpersonal Communication
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Professional Demeanor
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Heartsaver First Aid (First Aid)
  • Heartsaver CPR AED
  • Heartsaver First Aid

Certification

  • CPR/AED, 02/01/19, 02/01/21
  • Food Handler, 05/01/19, 05/01/21
  • Food Manager Certification, Present, Macaroni Grill in Englewood, Colorado
  • Arborist, Present
  • Caretaker's License, 07/01/17, Present, Las Vegas, NV
  • CPR Certification

Awards

  • Bank of America Award for Excellence in Foreign Language (French), 06/01/01, Southern Trinity Joint Unified School District
  • Top of Credit Card Sales - Mervyns Department Store in Eureka Ca, 02/01/03, Yvonne Titus
  • Top Membership Conversion Rate - Hand and Stone Massage and Facial Spa, 05/01/09, Hand and Stone Massage and Facial Spa

Volunteer Experience

  • Silver Skies Assisted Living, North Las Vegas, NV, NV, NV, 03/01/17, Present, Volunteered as a group fitness instructor
  • Las Vegas Health Department, Las Vegas, NV, NV, NV, 01/01/16, Present, Volunteered in various areas including food handlers, contractors licenses, and immunizations offices

Timeline

Skimmer - invasive aquatic plant removal

Tahoe Keys Property Owners Association (Water Quality Department)
03.2023 - 10.2023

Front Supervisor

Basecamp Hotel
06.2021 - 02.2023

Server

Orchid's Thai Restaurant
05.2019 - 03.2020

Front Desk and Host

Seven Seas Inn
08.2018 - 04.2019

Front Desk Agent

Hotel Azure Lake Tahoe
12.2017 - 08.2018

Laborer

Humboldt County Indoors
06.2016 - 01.2017

Freelance Massage Therapist

Self-Employed
12.2013 - 06.2016

Spa Manager

Hand & Stone Massage and Facial Spa
09.2009 - 06.2011

Assistant Service Manager

24 Hour Fitness
09.2009 - 06.2011

Front Desk and Sales

Beneforma Cosmetics
07.2009 - 10.2013

Front Desk, Reservations, Night Auditor

Zephyr Cove Resort
04.2007 - 06.2009

Front Desk and Reservationist

Lake Tahoe Adventures
12.2006 - 04.2007

Assistant Tickets/Sales Manager

Kirkwood Mountain Resort
11.2005 - 06.2006

Advanced Sales Associate

Heavenly Mountain Resort
11.2004 - 04.2005

Associate in General Education - Focus Kinesiology

College of the Redwoods

Supplemental in Piano -

Humboldt State University

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Marshall Boucher