Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARSHALL CASSORLA

Massapequa

Summary

Dynamic landscape owner at 5 Star Landscaping and Construction Inc., adept at enhancing customer satisfaction through effective relationship management and process improvement. Leveraged technical support skills to resolve complex issues, achieving a notable increase in customer retention and satisfaction ratings. Proven ability in record keeping and billing management to streamline operations.

Overview

28
28
years of professional experience

Work History

LANDSCAPE OWNER

5 STAR LANDSCAPING AND CONSTRUCTION INC
Bellmore
06.1975 - 12.2002
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Identified opportunities for process improvement within the customer service department.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Ensured that all customer queries were handled quickly and professionally.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Provided technical support when necessary to resolve complex problems.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collected deposits or payments and arranged for billing.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Master of Science - Energy Management

NYIT
Central Islip, NY
12-2004

Skills

  • Customer service
  • Process improvement
  • Customer relationship management
  • Technical support
  • Record keeping
  • Billing management

Languages

English
Professional

Timeline

LANDSCAPE OWNER

5 STAR LANDSCAPING AND CONSTRUCTION INC
06.1975 - 12.2002

Master of Science - Energy Management

NYIT