Dynamic landscape owner at 5 Star Landscaping and Construction Inc., adept at enhancing customer satisfaction through effective relationship management and process improvement. Leveraged technical support skills to resolve complex issues, achieving a notable increase in customer retention and satisfaction ratings. Proven ability in record keeping and billing management to streamline operations.
Overview
28
28
years of professional experience
Work History
LANDSCAPE OWNER
5 STAR LANDSCAPING AND CONSTRUCTION INC
Bellmore
06.1975 - 12.2002
Performed follow-up calls to customers regarding their inquiries or orders.
Tracked customer complaints and followed up to ensure resolution was achieved.
Identified opportunities for process improvement within the customer service department.
Monitored customer feedback regularly to identify areas for improvement in services offered.
Maintained accurate records of customer interactions, transactions and comments in the database system.
Ensured that all customer queries were handled quickly and professionally.
Developed strong relationships with customers by providing knowledgeable advice on products and services.
Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Provided technical support when necessary to resolve complex problems.
Provided prompt and courteous service to customers via phone, email, and chat.
Resolved customer complaints in a timely manner while maintaining professional attitude.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Contacted customers about potential service upgrades, new services and account changes.
Collected deposits or payments and arranged for billing.
Strengthened customer retention by offering discount options.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
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