MARSHALL CASSORLA
Massapequa
Summary
Dynamic landscape owner at 5 Star Landscaping and Construction Inc., adept at enhancing customer satisfaction through effective relationship management and process improvement. Leveraged technical support skills to resolve complex issues, achieving a notable increase in customer retention and satisfaction ratings. Proven ability in record keeping and billing management to streamline operations.
Overview
28
28
years of professional experience
Work History
LANDSCAPE OWNER
5 STAR LANDSCAPING AND CONSTRUCTION INC
Bellmore
06.1975 - 12.2002
- Performed follow-up calls to customers regarding their inquiries or orders.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Identified opportunities for process improvement within the customer service department.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Ensured that all customer queries were handled quickly and professionally.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Provided technical support when necessary to resolve complex problems.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Contacted customers about potential service upgrades, new services and account changes.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Master of Science - Energy Management
NYIT
Central Islip, NY12-2004
Skills
- Customer service
- Process improvement
- Customer relationship management
- Technical support
- Record keeping
- Billing management
Languages
English
Professional
Timeline
LANDSCAPE OWNER
5 STAR LANDSCAPING AND CONSTRUCTION INC
06.1975 - 12.2002
Master of Science - Energy Management
NYIT
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