Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marshall Christy

Colorado Springs,CO

Summary

Motivated individual with customer service experience seeking a position to allow use of skills and abilities in a thriving and challenging environment.

Overview

9
9
years of professional experience

Work History

Caregiver

Envida
03.2019 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted client with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Built strong relationships with client to deliver emotional support and companionship.
  • Determined specific needs and provided most appropriate level of services for patient well-being.


Telephone Interviewer/Data Collection Specialist

Luce Research
03.2017 - 09.2019
  • Streamlined the survey-taking process to increase participant engagement and overall satisfaction.
  • Enhanced survey response rates by implementing efficient data collection strategies.
  • Supported project goals by adapting survey techniques to suit diverse populations and research needs.
  • Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
  • Facilitated positive customer interactions through active listening and clear communication skills.

Reconditioning Technician

Rocky Moutain Auto Brokers
01.2018 - 11.2020
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Test drove vehicles and reported identified issues to management.
  • Completed vehicle inspections prior to service and after completion.
  • Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.

Office Specialist

Genesis Business Solutions
08.2015 - 02.2017
  • Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
  • Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.

Education

Some College -

University of Colorado Colorado Springs
Colorado Springs, CO

High School Diploma -

Rampart High School
Colorado Springs, CO
05.2015

Skills

  • Interpersonal Skills
  • Critical Thinking
  • Teamwork
  • Customer Service
  • Problem Solving
  • Conflict Resolution

Timeline

Caregiver

Envida
03.2019 - Current

Reconditioning Technician

Rocky Moutain Auto Brokers
01.2018 - 11.2020

Telephone Interviewer/Data Collection Specialist

Luce Research
03.2017 - 09.2019

Office Specialist

Genesis Business Solutions
08.2015 - 02.2017

Some College -

University of Colorado Colorado Springs

High School Diploma -

Rampart High School

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Marshall Christy