Marshall Emerson
Panorama City,CA
Summary
Competent Accounts Receivable Specialist bringing years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
19
19
years of professional experience
Work History
Sr.Financial Collection Analyst
Wella Operation US LLC
05.2005 - 04.2024
- Assisted in developing policies and procedures for credit management, promoting a proactive approach to collections efforts.
- Implemented new software tools that streamlined workflows within the department, improving overall efficiency and reducing the time spent on manual tasks.
- Evaluated collection agency partners'' performance metrics, ensuring alignment with company goals for third-party recovery efforts.
- Collaborated on collection and dispute resolution issues.
- Served as a subject matter expert within the collections team, providing guidance and support to colleagues on complex cases.
- Enhanced cash flow for the company with timely collection efforts on overdue accounts.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Improved delinquency rates by consistently monitoring and analyzing account portfolios.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Facilitated clear communication between company representatives and clients regarding billing discrepancies, leading to swift resolutions.
- Conducted credit risk assessments on potential customers, supporting informed decisions about extending credit terms.
- Provided training for new hires on best practices in collections strategies, contributing to a well-prepared team.
- Investigated customer credit references and approved credit lines.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Processed incoming payments in accordance with established financial policies.
- Resolved valid or authorized deductions by entering adjusting entries.
- Expedited invoice processing for timely payments, reducing aging accounts and improving cash flow.
Education
Computer Programming
UC Berkeley
Berkeley, United StatesHigh School Diploma -
Bishop O'Dowd
Oakland Ca06.1978
Skills
- Written Communication
- Pleasant Telephone Demeanor
- Professionalism and Ethics
- Payment Processing
- Cash application
- Analytical and Critical Thinking
- Work Planning and Prioritization
- Adaptability and Flexibility
- Problem-solving aptitude
- Updating Customer Accounts
- Team Collaboration
Timeline
Sr.Financial Collection Analyst
Wella Operation US LLC
05.2005 - 04.2024
Computer Programming
UC Berkeley
High School Diploma -
Bishop O'Dowd
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