Marshall Forte
San Francisco
Summary
Seasoned Inflight Supervisor aiming to leverage professional experience and proven knowledge of United's Inflight Operations and Policies & Procedures to drive measurable, positive change within United Airlines.
Overview
5
5
years of professional experience
Work History
Inflight Supervisor - Developing U
United Airlines
San Francisco
03.2022 - Current
- Leads SFO's Developing U Program designed to educate and empower United's newest flight attendants
- Managed an influx of over 1,000 new-hire flight attendants in a 6-month period with the SFO Developing U Team in 2023.
- Held monthly Service Town Halls for new-hire flight attendants to enhance their onboard service and positively impact the station's flight attendant satisfaction scores.
- Offers guidance and support to SFO's Inflight Support Supervisor (ISS) team as a reliable resource when questions regarding company policy or how to best handle coaching conversations arise.
Inflight Supervisor - Inflight Operations
United Airlines
San Francisco, CA
02.2021 - 03.2022
- Delegated concourse positioning to current peers to meet TCI Metrics and address operational challenges.
- Practiced cross-departmental collaboration to ensure the overall success of United's day-to-day operations.
- Creatively managed methods to accurately inform the United Inflight Team of upcoming company goals and initiatives.
Employment Specialist
Express Employment Professionals
Denver, CO
08.2020 - 01.2021
- Was responsible for continuously coaching new-hires while efficiently managing a database of 100+ clients and associates.
- Conducted at least 20 interviews every week to build a robust pipeline for current and prospective clients.
- Consistently utilized de-escalation tactics to ensure employee safety and attendance.
Flight Attendant
United Airlines
Denver, CO
01.2019 - 10.2020
- Maintained a professional, yet empathetic, customer-centric approach during flights in alignment with United's CORE values.
- Consistently sought opportunities to serve in the in-flight Purser and other leadership roles.
- Upheld incredible attention to detail in adherence to all mandated safety requirements and standard operating procedures.
Skills
- Personal and Professional Development
- Excellent Presentation & Public Speaking Presence
- Office 365 and Video-Editing
- Mandarin, Chinese - Conversational
Accomplishments
- Voted 2023 Q4's "Best of the Bay," a program where employees nominate high-performing and impactful individuals within their department for their dedication to their role and the department's overall success.
Timeline
Inflight Supervisor - Developing U
United Airlines
03.2022 - Current
Inflight Supervisor - Inflight Operations
United Airlines
02.2021 - 03.2022
Employment Specialist
Express Employment Professionals
08.2020 - 01.2021
Flight Attendant
United Airlines
01.2019 - 10.2020