Marshall Gunther
Hutto,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Canteen
Austin, TX
04.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Oversee nine route drivers
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to upper management.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and corrected customer concerns to promote company loyalty.
Service Supervisor
Cintas
Round Rock, TX
06.2018 - 04.2023
- Develop employees, ensuring training, understanding company and governmental regulations, and expectations
- Oversees staffing needs, interviewing, hiring, employee retention
- Create and implement route plans, including supervising day-to-day tasks, driver performance, and providing constructive feedback
- Directly oversee customer account renewals
- Supervise and execute nine routes, with a minimum revenue of 135K weekly
- Conduct monthly vehicle audits to ensure DOT and company compliance.
Service Representative
Cintas
Round Rock, TX
04.2014 - 06.2018
- Executed precise routes to maximize efficiency
- Developed rapport through expert understanding of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Service Sales Representative
Cintas
Raleigh, NC
11.2012 - 04.2014
- Collected and provided sensitive payment information to account receivables
- Increased efficiency and team productivity by promoting operational best practices.
- Introduced new products and displayed how they solved current pain points for clients.
- Maintained up-to-date knowledge of product and service changes.
- Researched client requests to create best possible solutions for diverse needs.
Education
High School Diploma -
Vista Ridge High School
Cedar Park, TX06.2010
Skills
- Strategic Problem-Solving
- Conflict Resolution
- Adaptability
- Team Development
- Analytical Decision Making
Timeline
Customer Service Manager
Canteen
04.2023 - Current
Service Supervisor
Cintas
06.2018 - 04.2023
Service Representative
Cintas
04.2014 - 06.2018
Service Sales Representative
Cintas
11.2012 - 04.2014
High School Diploma -
Vista Ridge High School