Marshall H. Rich Jr.

• Educated homeowners about proper maintenance procedures to prevent future issues from arising.
• Completed comprehensive inspection reports, clearly outlining findings and suggested actions for clients.

• Increased transparency within organizations by creating detailed audit reports that clearly communicated findings and recommendations for improvement.
• Assisted in training new team members on auditing techniques and methodologies, contributing to the development of a skilled workforce within the organization.
• Maintained up-to-date knowledge of industry standards and best practices for field auditing, ensuring consistent application across all engagements.
• Remained adaptable during unforeseen challenges or changes in scope during field audits, adjusting plans as necessary without compromising quality or timeliness of results.
• Ensured compliance with regulatory requirements by meticulously reviewing company policies and procedures during field audits.
• Evaluated the effectiveness of management''s response to identified issues through follow-up audits, ensuring implementation of recommended changes.

• Managed seven facilities in North America and evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
• Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
• Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
• Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
• Ensured compliance with industry standards and regulatory guidelines for quality management systems.
• Championed process improvements that led to significant reductions in waste and rework costs associated with non-conforming materials or products.
• Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.

• Managed seven facilities throughout North America and reduced defects in manufactured products through thorough inspection and evaluation procedures.
• Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
• Championed a culture of proactive problem-solving by fostering open dialogue among team members regarding potential quality risks or concerns during product development.
• Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
• Assisted with quality control audits.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

• Managed four facilities in Texas, Iowa, South Dakota, and Florida. Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
• Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
• Facilitated communication between office personnel, subcontractors, and customers.
• Established strong relationships with clients through excellent communication skills and professional conduct.
• Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
• Contributed to business development efforts by identifying new opportunities for growth in the field service market segment.

Performed various aspects of Railcar repair for requalification events in accordance with company and federal regulations.