Summary
Overview
Work History
Education
Skills
Timeline
Manager

Marshall Lennox

Millsboro,DELAWARE

Summary

Proven Manager at Philly Pretzel Factory, adept in complex problem-solving and fostering customer loyalty, significantly enhanced team productivity and engagement. With a knack for heavy lifting and a positive attitude, I excel in dynamic environments, ensuring operational excellence and safety. Achieved notable improvements in staff performance and customer satisfaction, leveraging skills in POS systems and effective communication.

Overview

6
6
years of professional experience

Work History

Stocker

Tastykake
06.2024 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Managed timely and effective replacement of damaged or missing products.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Transported merchandise pallets to move in warehouse.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Picked and packed order items.

Manager

Philly Pretzel Factory
12.2022 - Current
  • Conducted performance evaluations to identify areas for employee growth.
  • Implemented training programs for enhanced employee skills.
  • Coordinated recruitment efforts to attract top talent.
  • Streamlined communication processes to foster transparency among departments.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed budgets for various departmental initiatives.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.

Manager

Rita’s Italian Ice
05.2019 - Current
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma - Fundaments of Finance

Sussex Central High School
Georgetown, DE
05.2024

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable
  • Heavy lifting
  • Loading and unloading
  • Product restocking
  • Stock rotation
  • Cleaning procedures
  • Clear communication
  • Truck unloading
  • Money handling
  • Pallet jack operation
  • Order receiving
  • Safety processes and procedures
  • Complex Problem-solving
  • POS systems
  • Equipment monitoring
  • Loss prevention
  • Equipment cleaning
  • Storage management
  • Workstation cleaning

Timeline

Stocker

Tastykake
06.2024 - Current

Manager

Philly Pretzel Factory
12.2022 - Current

Manager

Rita’s Italian Ice
05.2019 - Current

High School Diploma - Fundaments of Finance

Sussex Central High School

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Marshall Lennox