Marshall Lucas Jr.
Washington,DC
Summary
Highly organized General Clerk with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.
Overview
12
12
years of professional experience
Work History
General Clerk
Akima
03.2023 - Current
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
Assistant Manager (Parcel)
FedEx
04.2018 - 12.2022
- Managed other properties, bank runs, interviews (calls and in person), payroll, scheduling, covering other stores, and handled the mail run for properties
Parcel Hospitality Specialist
FedEx
04.2017 - 01.2018
- Record management training including Profitable income for April 2017 - 2018 company
- Responsibilities include data input, logging parcel, payroll management, delivering parcel to various locations within the hotel, coordinating with event managers and other Marriott employee to ensure a pleasant conference for guest, driving revenue for the package room at this location.
AutoZoner (associate)
Autozone
03.2017 - 06.2017
- Responsibilities included the assurance of filling online orders, maintaining on floor stock, cleanliness of the store, handling phone orders and phone calls, and ensuring that customers were satisfied with overall experience whether it be looking for a part or an installation of a battery or windshield wipers.
Sales Assoc.
Home Depot
08.2012 - 02.2017
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Directing customers to merchandise within the store
- Worked multiple departments including Hardware, Lumber, Paint, Plumbing and Millwork desk
- Often was placed in charge of local projects with customers including leading Saturday DIY classes.
Education
University of the District of Columbia
06.2008
Skills
- Microsoft Programs
- Quick Learner
- Ability to defuse intense situations
- Microsoft Office
- Filing systems
- Confidentiality handling
- Document Scanning
- Invoice Processing
- Supply Management
- Mail Sorting
- File Organization
- Shipping and receiving
References
- Earl Jones, 703-725-6730
- Kenneth Davis, 404-290-9845
- Johnathan Tillman, 240-432-4187
- Malcolm Flumo, 202-460-2017
- Joanna Walker, 240-755-1956
- Daniel Mills, 814-977-1906
- Jason Huber, 540-842-5561
Timeline
General Clerk
Akima
03.2023 - Current
Assistant Manager (Parcel)
FedEx
04.2018 - 12.2022
Parcel Hospitality Specialist
FedEx
04.2017 - 01.2018
AutoZoner (associate)
Autozone
03.2017 - 06.2017
Sales Assoc.
Home Depot
08.2012 - 02.2017
University of the District of Columbia