MARSHALL NDHLOVU
West Des Moines,IA
Summary
Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds.
Overview
14
14
years of professional experience
Work History
Ventech Solutions
02.2018 - Current
- Consulting and supporting clinicians and stakeholders who are eligible and need to report for the Quality Payment Program, QPP under the Medicare Access and CHIP Reauthorization Act of 2015 (MIPS/MACRA)
- Applications supported are the QPP portal and HARP
- Consulting and supporting hospitals that are eligible and need to report for the Hospitals Quality Reporting Program HQR, (Inpatient and Outpatient)
- Supported facilities include ambulatory surgical centers, psychiatric hospitals, and pps-exempt cancer hospitals
- I assist stakeholders reporting for quality measures, promoting interoperability, Hospital Electronic Reporting measures HER, improvement activities and cost measures to CMS
- Applications supported include Quality Net Portal, Security Administration Tool SAT, Program Resource System PRS, VIP Symantec and CMS Abstraction and Reporting Tool, CART
- Consulting and supporting Dialysis facilities with CMS-mandated End Stage Renal Disease Quality Reporting
- (ESRD/EQRS)
- The End Stage Renal Disease Program is a CMS mandated health insurance program for people with Stage V kidney chronic disease
- The program is designed to encourage self-care dialysis and kidney transplantation and clarify reimbursement procedures to achieve effective cost control
- Applications supported are Crown web, EIDM, Quality Net Portal, VIP Symantec, QARM, QIP and REMIS
- Part of the Services Operations Support team that monitors functions for Infrastructure services. The Services Operations Support team (SOS) identifies and takes action on Incidents that affect Production environments during operational and non-operational hours
- Duties include:
- Alert Monitoring, Planned Maintenance Communications, Unplanned Outage Communications, Password resets and Account Unlocks and assigning incidents to the correct teams in Service Now.
New car sales
Ken Garff Auto Group, Stew Hansen Hyundai
01.2016 - 11.2017
- Processing paperwork for a new car purchase
- Delivering the vehicle to perfection and satisfaction
- Following up with customers after the sale
- Prospecting via calls, marketing and email for new business.
- Negotiated vehicle prices and secure financing for customers
- Offered comprehensive knowledge of vehicle operations and brand features
- Outlined sales, warranty and service procedures
- Met customers on lot and in showroom to discuss available vehicles and options
- Completed registration paperwork and sales documentation
Finance Authority Intern
Iowa, IFA
05.2015 - 10.2015
- Interned for the Iowa Finance Authority in the Iowa Title Guaranty Division, ITG
- Duties included: Processing and issuing Iowa Title Guaranty Commitments and Certificates for prospective homebuyers and lenders
- Consulting with Lenders/Attorneys to receive appropriate documentation for the closing process
- Participate and take minutes in meetings with various IFA and ITG teams
- Partake in various projects under the ITG Senior Projects Coordinator, Carla Pope.
s Sales Associate
Younkers Home and Men
01.2014 - 12.2014
- I was stationed in the Home department helping customers with questions and checking them out at the counter
- Upselling and selling men’s clothing and furnishings
- Assist and provide expert counsel to customers by suggesting appropriate cuts and styles, measuring outfits and making sure clients leave satisfied.
Furnishings Fashion Consultant
Nordstrom’s Men's
Chicago
05.2014 - 07.2014
- After a client books an appointment, I would contact them within 24 hours to learn more about their style, budget and goals
- Duties included developing and providing consultancy to the client
- Consulting the color, design and style of clothes which can provide a fabulous look to client
- Personal fashion advising in selecting outfits, accessories, dress which can perfectly suit to the figure or personality of client
- Assist store manager to achieve all fashion related goals.
Wells Fargo
01.2011 - 11.2013
- Collecting payment from home equity lines of credit and loans on accounts that are 5-30 days due
- Negotiate with customer if they are facing a financial hardship so the bank can assist by modifying, refinancing or extending the life of the loan
- In the event of inability to pay loans and lines, offer short selling options to customers.
Wells Fargo
05.2010 - 01.2011
- Getting in touch with our Wells Fargo Customers with overdrawn accounts and alert them of the respective account with a below zero balance
- Attempt to fix the consequent negativity swiftly, and if need be, try and reach a common ground that is good for both the Customer, and Wells Fargo.
bookkeeper/Tutor
HRE
01.2007 - 08.2009
- Recording the company’s income and expenditures for different accounting cycles,
- Performing various tutoring and clerical duties,
- Preparing monthly company reports and bank accounts reconciliation statements,
- Teaching young and underprivileged children how to read and write.
Education
BSBA - Data Analytics and Business Law, Insurance
Drake University
Advanced “A” Levels - Math, Physics, Chemistry and English
Churchill High School
Skills
Proficient inundefined
Additional Information
- Awards and Honors: , Drake University International Student Grant/Scholarship.
Timeline
Ventech Solutions
02.2018 - Current
New car sales
Ken Garff Auto Group, Stew Hansen Hyundai
01.2016 - 11.2017
Finance Authority Intern
Iowa, IFA
05.2015 - 10.2015
Furnishings Fashion Consultant
Nordstrom’s Men's
05.2014 - 07.2014
s Sales Associate
Younkers Home and Men
01.2014 - 12.2014
Wells Fargo
01.2011 - 11.2013
Wells Fargo
05.2010 - 01.2011
bookkeeper/Tutor
HRE
01.2007 - 08.2009
BSBA - Data Analytics and Business Law, Insurance
Drake University
Advanced “A” Levels - Math, Physics, Chemistry and English
Churchill High School
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