Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Marshall OLDHAM

North Richland Hills,United States

Summary

Knowledgeable and dedicated professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

The UPS Store 4858
North Richland Hills, Texas
09.2021 - Current
  • Train new team members on procedures, customer service and sales techniques.
  • Responded to customer calls and emails to answer questions about products and services.
  • Executes excellent sales floor merchandising and selling.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Assisted customers in making informed purchase choices and selecting products.
  • Offered basic technical support for clients on wide range of company products.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Baler Operator

Goodwill Industries
Watauga, Texas
04.2021 - 09.2021
  • Unloaded and unpacked arriving raw materials.
  • Assisted with equipment set-up prior to operation and cleaning.
  • Maintained organized work area by cleaning and removing hazards.
  • Moved finished bales onto trucks with pallet jacks and electric pallet stacker for transport.
  • Set up equipment for operation and adjusted settings.
  • Maintained store inventory at the end of the shift.
  • Loaded and unloaded furniture to and from customer vehicles.
  • Answered the store phone and provided accurate information.

Stockman

Hobby Lobby
Southlake, TX
11.2019 - 04.2021
  • Scanned, recorded and verified received inventory during regular shipments.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Answered queries and concerns and assisted customers with product selections.
  • Assisted in development of trainees, providing instruction and support to optimize readiness.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Consistently lifted materials weighing as much as 30 pounds.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded daily delivery trucks using equipment such as dollies and pallet jacks to quickly remove and stage products.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Answered the store phone and gave accurate information.

Crew Member

McDonalds
North Richland Hills, TX
10.2018 - 02.2019
  • Took orders, prepared meals and collected payments.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Supported great dining and meal experiences for guests.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Trained new team members on procedures, customer service and sales techniques.

Data Analyst

UPS
Haslet, TX
07.2018 - 10.2018
  • Repaired/replaced damaged or missing shipment labels on redirected packages
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Followed verbal and written instructions to properly move and ship products.
  • Handled inventory control and cycle counting procedures.
  • Maintained equipment and the conveyer belt to ensure operation.

Education

High School Diploma -

The Novus Academy
Grapevine, TX
06.2019

Skills

  • Texas Notary
  • Order and Refund Processing
  • Returns and Defective Items Processing
  • Microsoft Outlook
  • Inventory Management
  • Stocking and Replenishing
  • Cleaning and Sanitizing
  • Payment Processing/Cash Register Operations
  • Customer Service
  • Staff Training

Timeline

Customer Service Associate

The UPS Store 4858
09.2021 - Current

Baler Operator

Goodwill Industries
04.2021 - 09.2021

Stockman

Hobby Lobby
11.2019 - 04.2021

Crew Member

McDonalds
10.2018 - 02.2019

Data Analyst

UPS
07.2018 - 10.2018

High School Diploma -

The Novus Academy

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Marshall OLDHAM