Marshall Parker
Clothier,WV
Summary
Dynamic professional with a proven track record at William Warren Group, excelling in customer service excellence and team leadership. Enhanced customer satisfaction through effective problem-solving and decision-making, while ensuring accurate financial reporting. Recognized for fostering a collaborative work environment and generating repeat business through exceptional service.
Overview
14
14
years of professional experience
Work History
Assistant Manager
William Warren Group
01.2015 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Manager
Jamestown Mini Wearhouse
10.2012 - 12.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Security Supervisor
Creative Security Company
09.2011 - 09.2012
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Education
GED -
Gunderson
San Jose, CA04-1983
Skills
- Customer service excellence
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
William Warren Group
01.2015 - 03.2025
Manager
Jamestown Mini Wearhouse
10.2012 - 12.2014
Security Supervisor
Creative Security Company
09.2011 - 09.2012
GED -
Gunderson
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