Marshall Shannon
Kingman,AZ
Summary
Dynamic Heavy Wrecker Operator with a proven track record at City Towing LLC, excelling in vehicle recovery and incident documentation. Demonstrated strong problem-solving abilities and effective communication skills while collaborating with emergency services. Committed to safety management and compliance, ensuring optimal performance under challenging conditions.
Overview
11
11
years of professional experience
Work History
Heavy Wrecker Operator
City Towing LLC
04.2024 - Current
- Operated heavy wrecker equipment to safely recover vehicles from various locations.
- Conducted routine maintenance checks on towing equipment to ensure optimal performance.
- Collaborated with law enforcement and emergency services during accident recovery operations.
- Assisted in training new operators on safety protocols and operational procedures.
- Executed vehicle towing and recovery tasks efficiently under challenging weather conditions.
- Communicated effectively with customers to provide updates and manage expectations during service calls.
- Implemented safety measures to minimize risks during vehicle recovery processes.
- Documented all towing activities accurately for compliance and reporting purposes.
- Handled hazardous materials appropriately according to established protocols, maintaining a safe work environment for self and others.
- Promoted teamwork within the organization by offering support, sharing knowledge, and actively seeking feedback from peers.
- Ensured compliance with local, state, and federal regulations pertaining to commercial vehicle operation and transportation guidelines.
Delivery Driver
Swire Coca-Cola
04.2019 - 03.2024
- Delivered products efficiently, ensuring timely arrival and adherence to route schedules.
- Maintained vehicle cleanliness and operational readiness through routine inspections and maintenance checks.
- Communicated effectively with customers to address inquiries, resolve issues, and ensure satisfaction.
- Assisted in training new drivers on safety protocols and best delivery practices.
- Monitored inventory levels during deliveries, reporting discrepancies for prompt resolution.
- Implemented safety procedures that reduced incidents and improved compliance with regulations.
- Collaborated with warehouse staff to streamline loading processes, reducing turnaround times at distribution centers.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
Security Officer
Grand Canyon Resort Corporation
12.2014 - 03.2019
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols and inspections to identify potential hazards or security breaches.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Documented daily activities, observations, and incidents in detailed reports for management review.
- Enforced access control procedures to maintain a secure environment for employees and visitors.
- Trained new security staff on protocols, procedures, and emergency response techniques.
- Collaborated with law enforcement agencies during investigations, ensuring proper procedures were followed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
General Studies
Kingman High School
Kingman, AZ05-2013
Skills
- Winch operation
- Electrical troubleshooting
- Heavy equipment operation
- Incident documentation
- Route planning
- GPS navigation
- Hazardous materials handling
- Hydraulic systems
- Vehicle recovery
- Traffic control
- DOT regulations
- Rigging
- Cargo inspection
- Load securement
- Towing techniques
- Accident scene management
- Air brake systems
- Strong work ethic
- Customer service
- Safe driving practices
- Heavy lifting
- Organization and planning
- Vehicle inspection
- Vehicle maintenance and repair
- Stress tolerance
- Safety management
- Conflict resolution
- Roadside assistance
- Equipment maintenance
- Hydraulics
- Activity logging
- Customer vehicle loading
- Vehicle lockdown
- Basic vehicle maintenance
- Accident clearing
- Mechanic shop support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Safe driving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Loading and unloading
- Reliability
- Excellent communication
- Critical thinking
- Safety regulations compliance
- Organizational skills
- Team collaboration
- Flexibility
- Class A license
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Tractor-trailer operation
- Clean driving record
- Dependable and cooperative
- Physical strength
- Relationship building
- Health and safety
- Commercial driving
- Customer relations
- Trailer coupling and uncoupling
- Team coordination
- Assisting customers
- Defensive driving
- Documentation skills
- Team building
- Visual inspection
- Forklift operation
- Reporting skills
- Task prioritization
- Self motivation
- GPS mapping
- Delivery documentation
- Document verification
- Safety and emergency equipment
- Interpersonal skills
- Map reading
- Analytical thinking
- Valid Class A driver's license with Double-Triple endorsement
- Goal setting
- State and federal regulations
- Professionalism
- Interpersonal communication
- Truck weighing
- Logistics planning
- Record keeping
- Vehicle maintenance
- GPS applications
- Preventive Maintenance
Timeline
Heavy Wrecker Operator
City Towing LLC
04.2024 - Current
Delivery Driver
Swire Coca-Cola
04.2019 - 03.2024
Security Officer
Grand Canyon Resort Corporation
12.2014 - 03.2019
General Studies
Kingman High School
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