Marshall Stevens

• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Enforced company policies and procedures to strengthen operational standards.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Oversaw aspects of maintenance, inventory, and daily activity management.
• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Completed day-to-day duties accurately and efficiently.
• Maintained open communication with team members, resulting in successful outcomes.
• Understood and followed oral and written directions.
• Mitigated business risks by working closely with staff members and assessing performance.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Managed the day-to-day operations of the store, including customer service, inventory management.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Ensured compliance with all safety regulations throughout the store premises.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Maintained open communication with team members, resulting in successful outcomes.
• Delegated work to staff, setting priorities and goals.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Answered [2-4] calls per shift to assist with customer questions and concerns.
• Identified needs of customers promptly and efficiently
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• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Took orders from customers accurately and in a timely manner.
• Presented menus to patrons to answer questions about offered items and make suitable recommendations.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Addressed complaints to kitchen staff and served replacement items.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Served food and beverages to patrons and confirmed complete orders.
• Set up tables in between patrons to reduce wait times.
• Filled condiments and napkin containers during slack periods.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Prepared checks, itemizing total meal costs and taxes.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Provided excellent customer service to ensure satisfaction.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Trained new employees on restaurant procedures
• Prepared drinks according to standard recipes.
• Monitored dining room for cleanliness and proper set-up at all times.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Upheld high standards of sanitation in accordance with health department regulations.
• Stayed informed about daily specials, new menu items, promotions.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Assisted in preparing salads, appetizers and desserts to speed up food service.

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• Coordinated orders to expedite food from kitchen according to cook time and delivery time.
• Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
• Executed proper techniques when preparing menu item ingredients.
• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Checked completed orders for correct quantity and quality.
• Adhered to regulatory standards regarding safe and sanitary food prep.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Adhered to food safety standards when storing and preparing foods.
• Cleaned kitchen equipment, surfaces, utensils and dishes.