Marshall Sumner
Management, Remote
Blue Ridge,VA
Summary
Quality-focused Management Professional champions change by building cross-functional, self-managed teams in multiple industries to maximize efficiencies and improve production. Demonstrated success in highly regulated, fast- paced pharmaceutical manufacturing and beverage facilities. Excellent oral and written communication, leadership, organizational, and planning skills. Committed to Total Quality Management in a Lean environment through team building, leadership, and customer service. Expertise includes: Performance Management Training and Development Recruitment and Selection of team members Warehouse Management Systems Warehouse / Distribution Customer Service Inventory / Asset Management Shipping and Receiving Safety and Security Human Resources Logistics Management Small Business Operation and Management Sales: inside and out
Overview
29
29
years of professional experience
1
1
Certification
Work History
Electronics Repair Technician
Premise Link/Asurion Insurance/Private Contractor
Blue Ridge , NJ
2021.07 - Current
- Evaluate systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handling challenging situations with ease.
- Average 5 repairs daily not including private work on devices not covered by employer
Owner/manager
CPR, Cell Phone Repair
Roanoke , United States
2018.01 - 2020.03
- Responsible for daily operations, ordering parts and researching repair issues
- Perform all soldering jobs including advanced board repair
- Maintain marketing strategy: to include tracking sales and maintain online advertising and SEO
- Also insure customer satisfaction and follow up by application of developed policy
- Purchase used phones, computers and laptops for refurbishment.
- Increased sales by 40 % by partnering with different cell phone providers.
- Delivered free pizzas and business cards to cell phone outlet employees increasing customer traffic by 15-20%
Franchise Owner
DIGITAL DOC
Roanoke , United States
2013.01 - 2016.01
- Research: franchise ownership, select location, negotiate lease, organize, design, and manage overall set up of Digital Doc
- Doc store
- This was ongoing process with store opening in early October
- Operation will focus on repair of cell and smart phones, computer and laptop repair: plus buying and repair of refurbished phones and computers.
- Increased customer traffic through SEO and face to face contact with different cell phone providers and local businesses. Increased customer traffic by 50% first year.
- Established strong accessory sales through research and upselling to increase profits by 20 - 30 percent
Shift Supervisor
TEVA PHARMACEUTICALS
Bedford , United States
2010.01 - 2013.01
- Supervised warehouse operations to maximize productivity and performance through leadership, organization, employee empowerment and buy-in
- Served as team lead for warehouse 5s projects to enhance organization, productivity, safety and efficiency
- Implemented cGMP, DEA, FDA, SOP, OSHA and company polices
- Managed security of controlled substances (schedule 2-4), and oversight for shipping and receiving
- Increased productivity on weekend crew, 2nd and 3rd shifts, by maximizing productivity and performance using leadership, conflict theory, change management, and facilitation skills, resulting in 25% to 30% increase in production and decreased staffing requirements
- Initiated storage racking adjustments to increase storage capacity in warehouse and refrigerated areas, increasing efficiency 5% in warehouse and 15% in refrigeration
- Reorganized warehouse material handling equipment for efficiency and safety by reassigning parking areas, charging stations, lighting, and eye wash stations per OSHA standards
- Launched Customer First program, ensuring immediate fulfillment of customer needs and requests
- Team members filled all requests as top priority, resulting in 0 customer complaints.
3rd Shift Supervisor
BARR PHARMACEUTICALS
Bedford , United States
2007.01 - 2010.01
- Supervised and led 3rd shift crew in general warehouse operations
- Guided, trained, built teams and organized to maximize productivity and performance
- Supervised general warehouse inventory functions
- Handled receiving and shipment of products, replenishments and kit building to support packaging and manufacturing departments
- Utilized extensive change management expertise, enhancing organization by improving quality and efficiencies
- Developed and wrote multi-site standard operating procedures, outlining and clarifying required procedural changes and instilling new standards.
Warehouse Supervisor
BLUE RIDGE BEVERAGE
Salem , United States
1990.01 - 2007.01
- Supervised / managed warehouse operations, quality control; assisted office staff and served as part-time merchandiser, holding 4 positions during tenure with company
- Responsible for building security, loss control, inventory, vault access and security codes for reconciling drivers deposits
- Designed and implemented quality assurance program, reducing order picking and truck loading errors 30%
- Initiated and administered comprehensive safety program, resulting in 0 OSHA-reportable accidents
- Program covered PIT training, designating travel corridors, ergonomics, loading techniques, audible alarms, egress routes and hydration routines
- Initiated, maintained and administered incentive-based pay system used for 7 years, increasing productivity 40%, paying employees by case pulled and penalizing for errors
- Developed guidelines and oversight for loading and product packaging of 10 beer tractor-trailer delivery trucks, 12 multi-band delivery box trucks, and two bulk tractor trailers, ensuring product was quickly and safely loaded and transported
- Conducted, promoted and successfully persuaded management team and owners to air condition warehouse, increasing employee safety and product quality and reducing summer temperatures from 120 F to 78 F
- Improved warehouse inventory accuracy 50% by successfully lobbying, encouraging and promoting upgrade to ERP.
Education
Some College (No Degree) - Alternative Dispute Resolution
University of Denver
Denver, COBachelor of Science - Organizational Management
Bluefield College
Bluefield, VA05.2006
Associate of Science - Liberal Arts And General Studies
Virginia Western Community College, Virginia Western Community College
Roanoke, Va07.1986
Skills
- Advertising Marketing Strategy Search Engine Optimization SEO Marketing Inbound and Outbound shipping and receiving
- Packaging Buying Ordering ERP Fulfillment Logistics Logistics Management Scheduling
- Inventory Inventory Control Change Management Operations Shipping Staffing
- Lighting Refrigeration General Warehouse Industrial Safety Cell Phone Repair soldering
- Conveyor Material Handling Material Handling Equipment CGMP Quality Control Ergonomics EHS
- OSHA Safety Programs Standards Warehouse Operations Packing
- Warehouse Inventory Order Picking Team Lead SAP Drivers Oracle Enterprise Resource Planning
- Adjustments Paying Customer Service Oriented Customer Service FDA CPR Shipping and Receiving
- Performance Management Human Resources Employee Resource Group SOP Laptop Repair
- Recruitment Quality Assurance Total Quality Management Warehouse Management Team Building
- Asset Management Reconciling Pharmaceutical Manufacturing Retail Sales Excel Microsoft Office
Certification
Graduate Certificate, Denver University, Denver, CO LANGUAGES English
Additional Information
- Past Nationally certified Paramedic: knowledge of medical terminology gained through 8 years employment in hospital ER.
- Worked as part of Trauma Team in level one Trauma Center.
- Experience includes regular ER duties.
- Member of Troutville Rescue Squad.
- Past licensure in Real Estate NC.
- Certified in many Medical Procedures including Advanced Cardiac Life Support
Timeline
Electronics Repair Technician
Premise Link/Asurion Insurance/Private Contractor
2021.07 - Current
Owner/manager
CPR, Cell Phone Repair
2018.01 - 2020.03
Franchise Owner
DIGITAL DOC
2013.01 - 2016.01
Shift Supervisor
TEVA PHARMACEUTICALS
2010.01 - 2013.01
3rd Shift Supervisor
BARR PHARMACEUTICALS
2007.01 - 2010.01
Warehouse Supervisor
BLUE RIDGE BEVERAGE
1990.01 - 2007.01
Some College (No Degree) - Alternative Dispute Resolution
University of Denver
Bachelor of Science - Organizational Management
Bluefield College
Associate of Science - Liberal Arts And General Studies
Virginia Western Community College, Virginia Western Community College
Graduate Certificate, Denver University, Denver, CO LANGUAGES English
Similar Profiles
Mark HermanMark Herman
Field Service Technician at Premise LinkField Service Technician at Premise Link
Dawn JanzDawn Janz
Occupational Health Nurse at Premise Health (Intel Contractor)Occupational Health Nurse at Premise Health (Intel Contractor)
Lavarian WilliamsLavarian Williams
Technical Support Representative at Asurion Insurance ServicesTechnical Support Representative at Asurion Insurance Services