W. Marshall Thompson

• Established positive relationships with customers and other staff members.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Volunteered to help at events, functions and company meetings.
• Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
• Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.

• Provided safe, effective and appropriate massage therapy techniques during customer appointments.
• Maintained client treatment records and designed long-term care programs for return customers.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
• Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
• Worked with clients to ascertain medical history, potential issues and areas needing support

• Responded to internet inquiries and phone calls in timely matter.
• Increased sales and customer satisfaction through personalized servicing.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Trained sales staff on company procedures.
• Updated company website with deals and product packages.
• Effectively located merchandise across various suppliers to address customer needs.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Bookkeeping:

• Established QuickBooks accounting system to reflect accurate financial records.
• Reconciled and corrected issues with financial records.
• Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
• Identified accounting errors when cross-referencing documents and database information.

Administration:

• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.
• Served as principal stakeholder over organization's complete operations.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Spearheaded business-related aims to meet tactical planning initiatives.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Tested and evaluated students on materials presented in workshops and classes
• Oversaw curriculum development and implementation in alignment with best practices
• Observed and adopted new techniques from skilled Instructors and lecturers
• Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
• Instructed student activities to implement goals for remediation of deficiencies and drive student success.
• Worked with students to promote learning and pro-social development.
• Observed students' performance and recorded relevant data to assess progress.

• Managed team of 15 people.
• Directed market expansions to propel business forward, meet changing customer needs.
• Identified business development challenges and customer concerns for proactive resolution.
• Defined company roles and responsibilities to establish and enhance processes.
• Formed senior leadership team through rigorous interviews and extensive candidate research.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Directed technological improvements, reducing waste and business bottlenecks.
• Planted, cultivated and harvested various types of cannabis plants.
• Identified plant diseases and researched methods for mitigation

• Oversaw hiring, adding valuable, talented professionals to strengthen management team.
• Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Interviewed, supervised and motivated 30 staff members to achieve optimal productivity.
• Directed technological improvements, reducing waste and business bottlenecks.
• Facilitated over $10M in annual business for 3+ years.

• Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
• Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
• Patiently walked individuals through basic troubleshooting tasks.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Collaborated with other workers and customers to resolve issues of deficient communications connections.
• Performed troubleshooting of systems with techniques such as speed and ping tests.
• Explained technical information in clear terms to promote better understanding for non-technical users.