Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marshall Watson

Holly Springs,NC

Summary

Energetic and empathetic individual with knack for effective communication and problem-solving. Possesses fundamental understanding of customer service principles and adept at utilizing digital tools and software. Committed to fostering positive customer experiences and resolving inquiries efficiently.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Officer

Dairy Queen Grill & Chill
06.2023 - 05.2024
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.

Education

Bachelor of Science - Management

Appalachian State University
Boone, NC
05-2027

Skills

  • Customer service
  • Problem-solving
  • Microsoft Excel
  • Adaptability and flexibility
  • Multitasking and organization
  • Decision-making
  • Money handling
  • Team collaboration
  • Staff training
  • Product sales
  • Spreadsheets

Certification

Microsoft Excel certified

Timeline

Customer Service Officer

Dairy Queen Grill & Chill
06.2023 - 05.2024

Bachelor of Science - Management

Appalachian State University