Marshall Clinton Penka
Retired
PHOENIX,AZ
Summary
Dynamic Operations Manager and former Classroom Teacher with a proven track record at Dignity Transportation and Phoenix Elementary District #1. Excelled in enhancing customer satisfaction and staff training, leveraging problem-solving and operations management skills. Achieved significant improvements in performance and customer retention through innovative strategies and effective leadership.
Overview
29
29
years of professional experience
Work History
Operations Manager
Dignity Transportation
01.2010 - 03.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Classroom Teacher
Phoenix Elementary District #1
08.1991 - 01.2010
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Administered quizzes and tests to assess student understanding of material.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
Education
Master of Science - Elementary Education
05.2001 -
- Dean's List1989 - 1991
- ASU Scholarship Recipient
- 3.9 GPA
Skills
Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager - Dignity Transportation
01.2010 - 03.2020
Arizonza State University - Master of Science, Elementary Education
05.2001 -
Classroom Teacher - Phoenix Elementary District #1
08.1991 - 01.2010
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