Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Marshanae' Clemon

Fort Worth,TX

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housing and Transportation Coordinator

Aids Outreach Center
Fort Worth, TX
11.2023 - Current
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Maintained accurate records and documented client personal information in company databases via HIPAA compliance.
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Organized and maintained accurate records of housing contracts, leases, and rental agreements.
  • Provided support to tenants in resolving any issues or concerns regarding their living environment.
  • Resolved disputes between tenants and landlords through mediation or other conflict resolution methods.
  • Collaborated with local government agencies on initiatives related to affordable housing availability.
  • Inspected properties regularly to ensure compliance with safety regulations and standards.
  • Maintained positive relationships with landlords by responding promptly to inquiries or complaints.
  • Ensured compliance with all relevant agency policies and regulations pertaining to transportation operations.
  • Investigated claims raised by customers related to damaged or lost items during transit and took corrective action where needed.
  • Compiled reports detailing performance metrics such as the date and time of pickups, origin, destinations, and costs incurred during transit.
  • Coordinated, scheduled, and monitored Uber rides for all medical appointments.

Receptionist

Aids Foundation Chicago
Chicago, IL
11.2019 - 05.2025
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Assisted with special projects assigned by management when required.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Scheduled space or equipment for special programs, meetings and conferences.

Lead Peer Advocate

Aids Outreach Center
Fort Worth, TX
04.2023 - 11.2023
  • Managed a staff of three people.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
  • Interviewed potential candidates for employment.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Maintained accurate records of client progress and service delivery outcomes.
  • Accompanied individuals safely to support meetings and medical appointments.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to barriers and services.

Peer Advocate

Aids Outreach Center
Fort Worth, TX
06.2021 - 04.2023
  • Helped individuals newly diagnosed with HIV, resistant to care, and out of care.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Assisted with setting patient goals, recommended interventions, and connected patients with available program resources.
  • Provided compassionate listening and support to individuals facing challenging situations.
  • Collaborated with other members of the team to ensure that all clients received quality care.
  • Maintained accurate records and documented client data in company databases.
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Accompanied patients to all medical appointments.
  • Contact patients via phone, text, or home visit.

Receptionist/Customer Service Representative

H&r Block
Homewood, IL
01.2019 - 04.2019
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.

Cashier/Senior Customer Service Associate

Wlamart
Homewood, IL
10.2017 - 11.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Ensured compliance with all safety regulations within the store environment.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Performed other duties as assigned by management.
  • Reviewed incoming orders for accuracy and notified supervisors of discrepancies or errors.

Education

High School Diploma -

Roberto Clemente Community Academy
Chicago, IL
06-2024

Skills

  • Data entry
  • Record keeping
  • Client Support
  • Conflict resolution
  • Inventory management
  • Property inspection
  • Interpersonal communication
  • Transportation scheduling
  • Safety standards
  • Policy enforcement
  • Relationship building
  • Microsoft Office
  • Critical thinking
  • Active listening and communication
  • Client advocacy
  • Time management
  • HIPAA
  • Organizational skills
  • Problem-solving
  • Risk management

Certification

Certified Community Health Worker

Languages

English
Full Professional

Accomplishments

Member of "HIT" Health Initiative Training

Member of Texas Black Women Health Initiative

References

References available upon request.

Timeline

Housing and Transportation Coordinator

Aids Outreach Center
11.2023 - Current

Lead Peer Advocate

Aids Outreach Center
04.2023 - 11.2023

Peer Advocate

Aids Outreach Center
06.2021 - 04.2023

Receptionist

Aids Foundation Chicago
11.2019 - 05.2025

Receptionist/Customer Service Representative

H&r Block
01.2019 - 04.2019

Cashier/Senior Customer Service Associate

Wlamart
10.2017 - 11.2019

High School Diploma -

Roberto Clemente Community Academy

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Marshanae' Clemon