MARSHA R. KUIPERS
Lees Summit,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Associate
HyVee
08.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Associate
WALGREENS
11.2015 - 07.2019
- Daily shift duties consist of handling cash and responsible for own till, providing customer assistance and daily cleaning and inventory.
Sales Tech Associate
STAPLES
11.2013 - 04.2014
- Responsible for inside sales for new and existing customers
- Responsible for sales and setup for new cellular devices and upgrade existing devices
- Performed day to day sales in tech services such as routers, printers, pc related items and cellular accessories sales
- Guide customers through purchasing decision, activation process, and educate customers about account.
Wireless Sales Associate
RADIOSHACK
08.2012 - 11.2013
- Handled day to day needs of customer sales
- Signed up customers for new cellular service, sold cell phones for new service and existing customers
- Sold and advised and regular store merchandise such as electronics, pcs, and parts
- Advised and sold cellular phone accessories.
Senior Customer Service Representative
VERIZON WIRELESS
10.2004 - 05.2012
- Handle large volume of calls daily
- Provide first call resolution to customers issue
- Provide basic and advanced troubleshooting for issues with customers devices
- Expanded knowledge of Broadband cards and servicesyears' experience with this company, from customer service rep and then advancing directly to senior coordinator
- Provide hands on help in guidance of new hire representatives in taking calls.
Retail Sales Representative/Business Services Specialist II
SPRINT PCS
05.2001 - 02.2004
- Responsible for inside sales for new and existing customers
- Guide customers through purchasing decision, activation process, and educate customer on their purchase
- Build customer accounts in billing system, and educate customers about account
- Achieve a minimum of 100% sales quota on a monthly basis while maintaining churn rate at a minimum.
Education
Associate of Science - Nursing
Kansas City Kansas Community College
Kansas City, KS12.2024
Skills
- Call Triaging
- Creating Accounts
- Administrative and Office Support
- Cash Reconciliation
- Strong Telephone Etiquette
- Sales Contracts
- Patient Care and Safety
- Medical Records Management
- Empathy and Compassionate Care
- Medical Histories and Vital Statistics
- Client Documentation
- Patient-Focused Care
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
Timeline
Customer Service Associate
HyVee
08.2019 - Current
Retail Associate
WALGREENS
11.2015 - 07.2019
Sales Tech Associate
STAPLES
11.2013 - 04.2014
Wireless Sales Associate
RADIOSHACK
08.2012 - 11.2013
Senior Customer Service Representative
VERIZON WIRELESS
10.2004 - 05.2012
Retail Sales Representative/Business Services Specialist II
SPRINT PCS
05.2001 - 02.2004
Associate of Science - Nursing
Kansas City Kansas Community College