Marshare Thompson
Junction City,KS
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Signal Support Specialist
Department of National Defence
Fort Riley, KS
02.2020 - 12.2023
- Built sustainable relationships of trust through open communication with customers.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Troubleshot customer inquiries related to software and hardware issues.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Identified discrepancies between source documents and entered data.
- Verified accuracy and completeness of data entry into the database system.
Customer Service Representative
Pavilions Grocery Store
Los Angeles, CA
07.2019 - 02.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Nathaniel Narbonne Senior High School
Harbor City, CA06.2019
Skills
- Verbal and Written Communication
- Complaint Resolution
- Problem-Solving Abilities
- Customer Relations
- Computer Proficiency
Timeline
Signal Support Specialist
Department of National Defence
02.2020 - 12.2023
Customer Service Representative
Pavilions Grocery Store
07.2019 - 02.2020
High School Diploma -
Nathaniel Narbonne Senior High School
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