Marsharee Henry
Marietta,GA
Summary
Detail-oriented individual with a versatile background in hospitality. Known for strong problem-solving and collaboration skills, contributing to exceptional guest experiences and operational efficiency. I also offer a friendly and welcoming demeanor with passion for providing excellent guest experiences and eager to learn and develop in dynamic environment. Delivers understanding of guest satisfaction and brings skills in effective communication and teamwork. Ready to use and develop customer service and organizational skills in any role.
Overview
4
4
years of professional experience
Work History
Bay Host
TopGolf
Atlanta, GA
08.2025 - Current
- Greeted and assisted guests to enhance overall experience and satisfaction.
- Managed bay cleanliness and organization, ensuring a welcoming environment for all visitors.
- Monitored guest activities to ensure safety compliance and adherence to company policies.
- Provided equipment support, maintaining functionality of golf clubs and technology systems.
Server/ Hostess
Loyal Tavern
Roswell, GA
12.2023 - 05.2025
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Processed orders efficiently using point-of-sale systems to ensure accurate billing.
- Addressed customer inquiries and resolved complaints promptly to maintain positive dining experiences.
- Collaborated with kitchen staff to maintain timely food delivery during peak hours.
- Assisted in training new servers on menu items and service protocols for consistency.
Team Member
Culver's Restaurant
Woodstock, GA
09.2023 - 12.2023
- Ensured adherence to food safety and sanitation standards during meal preparation.
- Collaborated with team members to deliver exceptional customer service in high-volume settings.
- Operated kitchen equipment efficiently while preparing menu items according to established recipes.
- Resolved customer inquiries and complaints promptly to maintain satisfaction and loyalty.
Online Grocery Pickup
Walmart
Marietta, GA
05.2022 - 12.2022
- Worked effectively in fast-paced environments.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked well in a team setting, providing support and guidance.
- Fulfilled customer's orders by picking, scanning, and packing items from store shelves for pickup or delivery.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Problem-solving
- Attention to detail
- Maintaining composure
- Punctuality
- Analytical thinking
Timeline
Bay Host
TopGolf
08.2025 - Current
Server/ Hostess
Loyal Tavern
12.2023 - 05.2025
Team Member
Culver's Restaurant
09.2023 - 12.2023
Online Grocery Pickup
Walmart
05.2022 - 12.2022
Bachelor of Science - Psychology
Kennesaw State University