Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsharetta Penick-George

las vegas,NV

Summary

Hardworking and passionate job seeker with a proven track record of strong organizational skills, seeking a mid-level management position. Committed to contributing to team success and achieving company goals. Known for being detail-oriented and a valuable team player, able to handle multiple projects simultaneously with accuracy. Seeking a full-time position that offers professional challenges, where exceptional interpersonal skills, excellent time management, and problem-solving abilities can be utilized.

Overview

12
12
years of professional experience

Work History

Collections Agent

Wyndham Vacation Ownership
04.2024 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Entered client details and notes into system for interdepartmental access and review.
  • Managed approximately 400 outbound calls, emails and faxes per day from customers.'

Fss Rep

Nordstrom
05.2022 - 01.2024
  • Handled difficult or sensitive customer interactions with professionalism, ensuring prompt resolutions in accordance with store policies.
  • Provided customers with company information and policies through various communication channels including phone, email, and online chat.
  • Delivered comprehensive descriptions of products and services to highlight their benefits.
  • Built and maintained relationships with internal and external customers, supporting account management responsibilities.
  • Provided customers with information on online self-help options for additional and after-hours support.
  • Utilized data analysis and open-ended questioning techniques to investigate and rectify customer billing discrepancies.
  • Escalated critical customer issues to supervisor promptly, mitigating loss of revenue and policy cancellations.
  • Ensured accuracy of financial accounts by handling customer adjustments.
  • Increased customer engagement in loyalty programs, resulting in company revenue growth.
  • Managed approximately 300 incoming calls, emails and faxes per day from customers.'

SOLUTION SPECIALIST

Credit Union One
07.2021 - 03.2022
  • Maximized customer satisfaction by leveraging in-depth understanding of products and services to create exceptional experiences.
  • Investigated and addressed customer inquiries and complaints promptly.
  • Aided customers in selecting the most appropriate products by offering thorough explanations of key details.
  • Achieved and maintained customer call guidelines for service levels, handle time, and productivity.
  • Addressed an average of 300 calls, emails, and faxes daily by responding to customer inquiries, resolving issues, and offering product details.
  • Opened new accounts and made changes to existing accounts.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Processed transactions involving money orders, cashiers checks and payments to support tellers.
  • Assisted customers by addressing phone queries related to various financial offerings including checking and savings accounts, loans, and lines of credit.
  • Familiarized myself with customers' fiscal expectations, fostering trust and maximizing revenue potential to deliver exceptional quality of service.
  • Assisted customers with account setup, loan application completion, and new service enrollment.
  • Educated customers on use of banking website and mobile apps.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Received loan and utility payments, sending funds to correct destinations.

Financial Manager

Kotobuki Marketing
04.2012 - 03.2020
  • Evaluated loan applicants' credit histories and supporting documents to determine loan feasibility
  • Successfully addressed customer complaints by conducting detailed research, actively listening and promptly implementing solutions.
  • Observed regulatory, compliance, and security policies and procedures to ensure data is kept secure.
  • Performed risk analysis to identify and address issues in loan portfolio, providing effective solutions.
  • Applied customer loan application reviews to make informed recommendations for loan approvals or denials.
  • Sent loan applications to underwriter for verification and recommendations.
  • Achieved successful closure for an average of 300 loans per month.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Strengthened organizational skills and capabilities by recruiting exceptional individuals.

Education

HIGH SCHOOL DIPLOMA - General Studies

Millikan High School
Long Beach, CA
06.2005

Skills

  • Account Development
  • Product Promotion
  • Product and Service Planning
  • Cross-Functional Team Development
  • Staff Training
  • Client Service
  • Account Servicing
  • Problem-Solving Strengths
  • Microsoft Office
  • Payment Arrangement
  • Skip Tracing
  • Collections processing
  • Account Management

Timeline

Collections Agent

Wyndham Vacation Ownership
04.2024 - Current

Fss Rep

Nordstrom
05.2022 - 01.2024

SOLUTION SPECIALIST

Credit Union One
07.2021 - 03.2022

Financial Manager

Kotobuki Marketing
04.2012 - 03.2020

HIGH SCHOOL DIPLOMA - General Studies

Millikan High School

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Marsharetta Penick-George