Marsha Nichols
Paris,KY
Summary
Detail-oriented Travel Assistant within the Department of Veterans Affairs. Thrives in fast-paced environments, by implementing a strong work ethic, morals and extensive background in medical services . Excellent, efficient, and effective communication skills and dedicated to providing consistent and accurate data processing. Efficiently handles essential clerical needs; polished communication abilities enable effective interactions with customers, vendors, and staff members. Seeking a full-time role that offers professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Travel Assistant, Travel
Department of Veterans Affairs
10.2023 - Current
- Assist approximately 100 veterans per day obtaining information about travel requirements.
- Approximately 100 per day inquiries via email, telephone and web chat about travel services.
- Assist veterans completing travel forms in order to receive reimbursement.
- Input veteran's information into system and resolve schedule conflicts.
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Manage online requests to reserve ambulances to transport veterans.
- Scan approximately 200-300 travel claims to help with preparation of processing claims.
- Process approximately 100 per day travel claims to reimburse veterans.
- Engage veterans to find amiable and appropriate solutions to transportation issues and conflicts.
- Provide coverage for on site station Travel Desk.
Medical Support Assistant, Prosthetics
Veterans Affairs
08.2021 - 10.2023
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Transported inventory items to appropriate locations.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Patient Access Coordinator, General Surgery
Baptist Health Medical Group
10.2020 - 08.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Patient Access Coordinator, Float
Baptist Health Medical Group
09.2019 - 10.2020
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Emergency Room Registration Coordinator
Bourbon Community Hospital
02.2019 - 10.2019
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Prepared patient identification band and completed admissions papers.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Patient Relations Assistant
University Of Kentucky Healthcare
03.2018 - 04.2019
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
PBX Switchboard Operator
University Of Kentucky Healthcare
12.2017 - 03.2018
- Operated switchboard and routed incoming calls to appropriate departments.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Received incoming calls and paged individuals and departments over PA system.
Education
Associate of Applied Science - Business Administration
Maysville Community & Technical College
Maysville, KY2013
High School Diploma -
Bourbon County High School
Paris, KY2002
Skills
- Effective and Efficient Communication
- Customer Service-Oriented
- Advanced Clerical Knowledge
- Multi-line Phone Proficiency
- Data Verification
- Data Entry and Management
- Medical Terminology
- Insurance Verification and Billing
- Payment Processing
- Appointment Scheduling
- Healthcare Data Review
- Regulatory Compliance
- Problem-Solving and Critical Thinking
- Strong Digital Literacy Skills
- Team Leadership and Training
- Records Retention and Disposal
- Professional phone communication
- Medical terminology
- HIPAA Compliance
- Health Information Systems
References
References available upon request
Timeline
Travel Assistant, Travel
Department of Veterans Affairs
10.2023 - Current
Medical Support Assistant, Prosthetics
Veterans Affairs
08.2021 - 10.2023
Patient Access Coordinator, General Surgery
Baptist Health Medical Group
10.2020 - 08.2021
Patient Access Coordinator, Float
Baptist Health Medical Group
09.2019 - 10.2020
Emergency Room Registration Coordinator
Bourbon Community Hospital
02.2019 - 10.2019
Patient Relations Assistant
University Of Kentucky Healthcare
03.2018 - 04.2019
PBX Switchboard Operator
University Of Kentucky Healthcare
12.2017 - 03.2018
High School Diploma -
Bourbon County High School
Associate of Applied Science - Business Administration
Maysville Community & Technical College
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