Marsha Whipker

• Directed staff and promoted quality care for all residents.
• Oversaw all patient care as well as directed medication administration.
• Oversaw implementation/update of patient care plans.
• Assisted on-call staff with call-ins, No shows or unfilled spots in schedule. Made DON aware of these issues.
• Assisted staff with evaluations of residents with change of condition, making sure that family/POA were made aware of changes.
• Gathered lab specimens, scheduled NP or MD ordered testing, and interpreted results to diagnose patients.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms, making these results available to NP, MD and DON.
• Assisted with admissions, appointments, transfers, and discharges.
• Comforted and counseled patients and families throughout care process.
• Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
• Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
• Adhered to treatment plan instructions when administering medications and treatments to patients.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Improved employee performance through positive reinforcement and effective training.
• Determined appropriate job tasks for team members based on training and individual strengths.
• Oversaw team of 12-14 employees focused on clinical, hands on work.
• Provided input for employee evaluations, as well as reprimands and followup teaching opportunities.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Solicited customer feedback to identify and improve on areas of weakness.
• Boosted team performance by developing customer service training materials and conducting service training.
• Maintained focus during busy times and delegated tasks to employees to keep things running smoothly.
• Developed and nurtured lasting relationships with residents and families through dedicated assistance, issue resolution and active listening.

• Provided loving care to my newborn granddaughter while my daughter worked outside her home as a teacher.

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• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Participated in development of guidelines for geriatric care.
• Evaluated charting procedures for adherence to best practices.
• Oversaw implementation and follow up of resident care plans.
• Directed unit staff and promoted quality care for diverse population of residents.
• Monitored and cared for dementia residents on a locked ward.

• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed routine wound care and dressing changes on schedule.
• Evaluated charting procedures for adherence to best practices.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Came up with treatment plans and communicated with patients about options, medications and self-management.
• Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
• Oversaw delivery of care for patients on LTC unit, providing direct care, delegating nursing assignments and supervising team comprised of CNAs, QMAs, and volunteer staff.
• Evaluated patient histories, complaints, and current symptoms.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Met with parents about daily activities, positive developments, and issues.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Balanced children's days between play, instruction, and rest with well-designed schedules.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Taught children to organize toys, wash hands, and share by leading by example.
• Changed diapers of very young children and assisted older kids with bathroom requirements.
• Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
• Treated basic first aid needs such as cleaning and bandaging minor cuts.
• Administered prescription and OTC medicines to meet children's specific needs.
• Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.
• Assisted children patiently through many different scenarios and modeled positive behaviors.
• Promoted good social skills by helping children work through conflicts and leading many collaborative games.
• Built early learning skills such as color and shape recognition with hands-on activities.
• Managed home environment to keep areas clean, organized and free of safety hazards.
• Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
• Monitored children's activities to verify safety and wellbeing.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.
• Assisted in potty training and toilet hygiene.
• Responded to inquiries from parents and guardians.
• Helped children develop motor skills in preparation for preschool and kindergarten.
• Encouraged children's emotional and social development.
• Implemented daily routines and activities to stimulate and engage children.
• Read stories, sang songs and facilitated creative play.
• Logged information regarding naps, feedings, and any medications administered.
• Handled daily administrative tasks efficiently to minimize time away from children.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Developed lessons and activities to promote children's physical and emotional development.

• Obtained patient vital signs and input/output measurements from inpatients.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Comforted and counseled patients and families throughout care process.
• Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
• Delivered updates in patient status to charge nurse, recording changes in medical records.
• Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
• Adhered to treatment plan instructions when administering medications and treatments to patients.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.

• Completed paperwork and prior authorizations and scheduled appointments for patients.
• Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
• Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
• Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
• Educated patients and families on disease processes, medications and treatments.
• Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
• Delivered emotional support to patients and families during challenging times.
• Administered medications and injections to patients.
• Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
• Took samples to complete diagnostic and routine assessment tests.
• Reviewed patient history to verify conditions and current medications.
• Responded to patient requests with appropriate clinical and personal assistance.
• Monitored patient health conditions to report changes to assigned physician.
• Provided patient education on health care issues and prescribed medications.
• Evaluated patient histories, complaints, and current symptoms.
• Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Educated family members and caregivers on patient care instructions.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

• Followed exact procedures for handling transfers and other releases of medical records.
• Input data into computer programs and filing systems.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Utilized electronic medical record systems to store, retrieve and process patient data.
• Followed up with medical staff regarding missing information in patient records.
• Processed and tracked requests for medical records from external organizations.
• Researched and resolved medical record discrepancies.
• Sorted and distributed incoming and outgoing medical records.
• Transcribed and entered patient medical information into electronic medical records systems.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Scanned and uploaded medical records into electronic medical records system.
• Assisted in preparation of medical reports for external parties.
• Used classification manuals to gain additional knowledge of disease and diagnoses processes.
• Verified accuracy of patient information in medical records.
• Maintained accuracy, completeness, and security for medical records and health information.

• Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
• Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
• Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
• Completed paperwork and prior authorizations and scheduled appointments for patients.
• Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
• Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.