Marshawn Brooks
Healthcare Management
Austin,TX
Summary
Coachable, dedicated and passionate Healthcare Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and organizational skills. Clear understanding with expertise in providing high-quality standard customer service. Growth mindset, methodical and multidisciplinary management proficient. Accomplished schedule coordination, team leadership development and mentoring top talent while cultivating a productive workforce culture. Motivated to learn, grow and excel across a variety of industry platforms.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Regional Staff Schedule Manager
Regency Integrated Health Services LLC
Austin, Texas
03.2022 - Current
- Managed, scheduled, assigned and directed Regional Travel Nursing Team with more than 50+ employees, handling administrative and operational duties to consistently meet performance targets.
- Matched business customers with talented candidates ideal for short- and long-term positions.
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
- Created business culture focused on developing and retaining high-quality employees.
- Managed recruitment to successfully meet short- and long-term business staffing goals.
- Coordinated work of 500+ department managers by translating directives into actionable policies and backing up teams facing operational challenges.
- Liaised between executives and lower level employees to enforce policies and convey feedback.
- Assisted in creating bi-weekly work schedule for all serving and hosting employees.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Coached and mentored team members in company policies and success resident-focused and team-based approach strategies.
- Developed and implemented targeted marketing programs to reach desired applicant pools.
- Maintained robust database of prospects aligned with current business targets and available market opportunities.
- Advised senior managers about employee-related issues and identifiable workforce trends.
Lead Scheduler/Assistant Office Manager
Brookdale Senior Living
Austin, TX
01.2020 - 04.2022
- Optimized organizational processes by effectively managing and scheduling client services and 50+ associate workforce production while adhering to contractual restrictions.
- Monitored, optimized, and ensure accuracy in daily scheduling to team outlining milestones, deadlines and continuous progress updates of client services
- Input data into Alayacare workforce software, Kronos platform, and Excel Spreadsheet's for updated status reports as quick reference of project progress and deadlines.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Established and maintained client rapport by utilizing quality customer service.
- Handled complaints and questions, and re-directed calls to other team members.
- Drove to locations and walked door to door to make first contact with potential customers.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with community security and universal precautions for COVID19 symptom/temp surveillance compliance and data management
- Performed daily client service audits, filed claims and processed bills of client services
- Oversaw and enforced community policies/procedures, universal precautions safety guidelines, state/government regulations (Covid19 updates, Resident Rights, OSHA, HIPPA and Medicare/Medicaid)
- Increased workflow efficiency by mentoring and developing transitional leaders, team-based relationships and team building activities with ongoing training
- 24/7 On Call client service and associate on-call management
- Acted as first point of contact and set appointments/client services for future and existing prospective clients.
- Troubleshot and resolved issues by implementing software to pinpoint areas of weakness and addressed concerns,delays in services, and staff shortage
Data Management Operations Agent
Accenture Of Austin
Austin, TX
04.2017 - 04.2022
- Managed business advertisement and marketing content distribution through international online channels and social media platforms
- Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
- Mapped data between source systems and warehouses.
- Utilized Mac, Microsoft Teams, Excel, Powerpoint, Salesforce and CRM content and data management systems to analyze user engagement and website traffic metrics
- Reviewed source documents and listings to compile resources for identifying and correcting country tax code allocation data
- Oversaw security and information retention policies and practices according to internal and government-ordered standards.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development
- Developed and modified programs to meet customer requirements.
- Directed content of business website by gathering information and integrating data from other international departments.
- Approved, reviewed and edited content flowing to accurately connect with parental business website
- Conducted regular content audits to identify gaps and redundancies of content
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines and regulations
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies
- Troubleshot and escalated data-related problems and coordinated maintenance or modifications to correct defects
- Collaborated with international multi-functional roles to communicate and align development efforts
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets
- Expedited review process, signature approval and release of supplier and internally produced documents
- Resolved problems, improved operations and provided exceptional service
Staffing Coordinator
Legend Oaks Rehabilitation And Healthcare
Kyle , Texas
05.2019 - 11.2020
- Effectively managed internal communications and correspondence by executing facility/human resource operational requirements in scheduling and assigning employees
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Maximized team-based knowledge and team building productivity by effectively monitoring and directing employees in application of best practices and regulatory protocols.
- Collaborated with Human Resources to monitor/audit workforce overtime, employee time management and PTO requests
- Interviewed, hired, trained and mentored 100+ new personnel and oversaw all staffing operations.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Improved and outperformed high turn over targets by assessing scheduling gaps and diversifying teams
- 24/7 On-call Management and advocated for staff members, residents and families to assist in identifying problems and resolving disagreements/conflicts.
Assistant Staff Scheduler/Lead Certified Nursing Assistant
Regency Integrated Health Services LLC
Austin, MN
08.2014 - 08.2015
- Cared for residents living with mild/chronic diseases (Respiratory failure, Diabetes, Parkinson's, Alzheimer's, Cognitive Behaviors and Muscular Dystrophy diseases)
- Provided and maintained high-quality standards for resident-focused care in 240 bed facility by continuously communicating/checking in with nursing team, residents and families
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
- Created, managed and distributed high-quality communication to facility nursing team daily assignments, monthly schedule rotations
- Utilized EMR, Microsoft Word, Windows, Excel, Powerpoint and other software tools to create documents and other communications.
- Developed, maintained and participated in continuous improvement in promoting/encouraging effective and healthy working relationships
- Engaged and promoted team-based workforce and supported team building activities
- 24/7 On-call Management
- Used critical thinking to problem solve, resolve conflicts, negotiate agreements and make decisions between nursing team, family and residents.
- Worked within applicable compliance in facility safety, state, government, federal policies and regulatory guidelines (OSHA,Resident Rights, HIPPA, HHS,Medicare/Medicaid,Infectious Universal Precautions)
- Administered prescribed routine/scheduled medication to high-volume and demanding resident caseloads
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Administered psychotropic medications and provided quality resident-focused mental health supportive services
- Increased medication/medical terminology through growth mindset and continuing education
- Offered immediate assistance in emergency/routine paging to evaluate needs and deliver high-quality resident-focused care
- Provided high-quality resident-focused care and assistance with daily living activities (grooming,personal hygiene, dressing, meal assist, fluid intake, transfer full/assist and ambulation)
- Took on additional shifts/extra hours during high turnover periods, holidays and staff shortage to maintain steady workflow and close gaps in floor coverage
Certified Medication Aide
Regency Integrated Health Services LLC
Elgin, TX
12.2010 - 08.2014
- Interacted kindly with residents/families displaying positive outgoing attitudes establishing professional long-term/healthy relationships
- Offered support for resident requiring mental health and emotional services needs to enhance quality of life/overall happiness
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Administered psychotropic medications to residents living with cognitive behaviors while providing quality mental health care services
- Reported resident change in condition promptly to nursing team
- Documented digital records of vitals signs, medications, fluid intake, wounds, behaviors and other medically relevant symptoms/activities
- Maintained conducive environment for residents adhering to infection control policies/wiping down equipment to avoid cross-contamination
- Administered prescribed routine/scheduled medication to high-volume resident caseloads
- Increased medication/medical terminology through growth mindset and continuing education
- Explained treatment procedures, medications and diets to inform residents of care and progress
- Monitored/Negotiated resident behaviors, emotional responses and concerns to protect/avoid conflict and any harm within facility
- Assisted residents with dressing, grooming, meal assistance, transfer full/assist and ambulation
- Offered immediate assistance in emergency/routine call light/paging to evaluate needs and deliver high-quality resident-focused care
- Agreed to take on additional shifts and extra hours to assist in staffing needs
Certified Nursing Assistant
Southwood Care Center
Austin, Texas
10.2003 - 10.2010
- Provided high-quality resident-focused care and support in long-term care facility
- Cared for residents living with mild/chronic diseases (Respiratory Failure, Diabetes, Parkinson's, Alzheimer's, Cognitive Behaviors, and Muscular Dystrophy diseases)
- Provided high quality resident-focused care throughout lifespan of aging processes, human development stages and culture
- Assisted residents with daily activities (meal assist, fluid intake, grooming, dressing, showering, shaving, bathing, transfer full/assist and ambulation)
- Maintained high-quality standard resident-focused care in 240 bed LTC facility by continuously communicating and checking in with residents/families
- Participated in resident therapy/fun group activities to boost mood, improve overall memory and provide light entertainment
- Maintained compliance with company-specific safety guidelines, Resident Rights, HIPPA, Medicare/Medicaid state and government laws
- Monitored, evaluated and delivered high-quality resident-focused care by recording vital signs, documenting observations, identifying wounds and behaviors
- Answered call lights and supported resident comfort, safety by adjusting bed rails/equipment in emergency/routine paging to evaluate needs and deliver resident-focused care
- Reduced risks of resident infection by cleaning/sterilizing equipment to prevent infections and cross-contamination.
Education
CPR Permitted -
Texas Heart Association
Austin, TX 05.2022 - 05.2024
Medication Aide Permit -
Austin Community College
Austin, TX 08.2009 - 01.2010
Certified Nursing Assistant Certification - Nursing
4K Nursing
Austin, TX 02.2003 - 05.2003
GED -
Austin Community College
Austin, TX 12.2000 - 01.2001
Skills
Training and mentoring
Timeline
CPR Permitted -
Texas Heart Association
05.2022 - 05.2024
Regional Staff Schedule Manager
Regency Integrated Health Services LLC
03.2022 - Current
Lead Scheduler/Assistant Office Manager
Brookdale Senior Living
01.2020 - 04.2022
Staffing Coordinator
Legend Oaks Rehabilitation And Healthcare
05.2019 - 11.2020
Data Management Operations Agent
Accenture Of Austin
04.2017 - 04.2022
Assistant Staff Scheduler/Lead Certified Nursing Assistant
Regency Integrated Health Services LLC
08.2014 - 08.2015
Certified Medication Aide
Regency Integrated Health Services LLC
12.2010 - 08.2014
Medication Aide Permit -
Austin Community College
08.2009 - 01.2010
Certified Nursing Assistant
Southwood Care Center
10.2003 - 10.2010
Certified Nursing Assistant Certification - Nursing
4K Nursing
02.2003 - 05.2003
GED -
Austin Community College
12.2000 - 01.2001
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