Summary
Overview
Work History
Education
Skills
Timeline
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Marshawna Cooper

Inglewood,Ca

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Track record of effective communication and multitasking to meet diverse administrative needs. Seeking to leverage these skills in a dynamic organization focused on operational excellence and client satisfaction.

Overview

19
19
years of professional experience

Work History

CSRII-Customer Service Representative

Trident Dental Laboratories
04.2024 - Current
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhance customer satisfaction by swiftly addressing and resolving service-related issues.
  • Respond to customer concerns with friendly and knowledgeable service and remedy issues promptly and effectively.
  • Keep accurate transaction records and maintain databases with up-to-date information
  • Schedule appointments and route requests from medical staff.

Administrative Assistant II

UCLA Health/Oncology/Hematology
07.2023 - 12.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Efficiently scheduled return appointments and lab visits using database systems.

Vocational Technician

Centinela Valley Union High School District
08.2016 - 07.2023
  • Served as the first point of contact for the Office of Transition Services, ensuring smooth communication and support.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Supervised students at job sites, providing guidance and ensuring compliance with program expectations.
  • Tracked and documented all stages of student placement and activities, ensuring detailed records.
  • Managed records of transactions, updates, and maintained databases for efficient operation.


Office Records

Centinela Valley Union High School District
09.2005 - 08.2016


  • Input data into spreadsheets and databases.
  • Worked in team environment to maintain high levels of productivity.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Science - Business Administration

University of Phoenix
Gardena
08.2006

Skills

  • Microsoft Outlook
  • Customer Relations & Support
  • Confidentiality
  • Staff education and training
  • Collaboration & Teamwork
  • Problem-solving abilities
  • Data Entry
  • Critical Thinking
  • Active Listening

Timeline

CSRII-Customer Service Representative

Trident Dental Laboratories
04.2024 - Current

Administrative Assistant II

UCLA Health/Oncology/Hematology
07.2023 - 12.2023

Vocational Technician

Centinela Valley Union High School District
08.2016 - 07.2023

Office Records

Centinela Valley Union High School District
09.2005 - 08.2016

Bachelor of Science - Business Administration

University of Phoenix

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Marshawna Cooper