Summary
Overview
Work History
Education
Skills
Timeline
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Marshay Gwaltney

Somerset,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

9
9
years of professional experience

Work History

Specialist

Apple
02.2022 - Current
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Increased sales revenue with targeted marketing campaigns and strategic product positioning.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.

Human Resources Administrator

Amazon
10.2014 - 11.2020
  • Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
  • Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
  • Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
  • Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
  • Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Answered employee inquiries regarding health benefits and 401k options.

Store Manager

Gap
06.2016 - 09.2020
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Associate of Arts - Business

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2020

High School Diploma -

High School For Law Enforcement And Public Safety
Jamaica, NY
06.2007

Skills

  • Supply Management
  • Customer Relations
  • Emergency Response
  • Quality Assurance
  • Management Collaboration
  • Customer service
  • Decision making
  • Advanced communication
  • Time management
  • Organizational skills
  • Attention to detail
  • Team leadership

Timeline

Specialist

Apple
02.2022 - Current

Store Manager

Gap
06.2016 - 09.2020

Human Resources Administrator

Amazon
10.2014 - 11.2020

Associate of Arts - Business

Borough of Manhattan Community College of The City University of New York

High School Diploma -

High School For Law Enforcement And Public Safety

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Marshay Gwaltney